Ultimate Software ULTI -1.18% , a leading provider of unified human capital management SaaS solutions for global businesses, announced today that the company’s customer service team has achieved its 13th consecutive certification from the Service Capability & Performance (SCP) Standards Certification program.
Ultimate Software achieved certification after an extensive audit of its customer service and support center. The SCP Standards quantify the effectiveness of an organization’s customer service and support based upon a stringent set of performance standards.
“We not only have achieved this most recent rigorous certification, but we have done so year after year since 1998 — the first year SCP Standards were introduced,” said Jon Harris, chief services officer for Ultimate Software. “This industry-leading measure for service excellence shows that our people, processes, and technology comply with proven best practices. Ultimate Software has always been committed to driving higher levels of service within the marketplace, and this certification reflects the exceptional quality and consistency of the services we deliver to our thousands of customers.”
The SCP (Support Standard, Field Service Standard, Professional Service Standard) is part of a suite of service capability and performance standards designed to improve the effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
Ultimate Software joins the ranks of other leading technology companies that have achieved the prestigious SCP Certification, including EMC Corporation, Lockheed Martin Incorporated, GE Healthcare, Rockwell Automation, Nokia, and NetApp. Currently, more than 200 technology support organizations around the world participate in the SCP program.
“The Service Capability & Performance Standards are the global benchmark for service excellence,” said Greg Coleman, vice president of strategic programs for Service Strategies, the organization that manages the SCP Certification program. “By passing the rigorous requirements necessary to achieve SCP Certification, Ultimate Software has made a clear commitment to delivering world-class support and service to its customers.”
About Service Strategies Corporation
Headquartered in San Diego, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services, and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com , call toll free 800-552-3058, or email info@servicestrategies.com.
About Ultimate Software
Ultimate is a leading provider of unified human capital management (HCM) Software-as-a-Service (SaaS) solutions for global businesses. Ultimate’s award-winning UltiPro(R) solutions deliver the functionality businesses need to manage the complete employment life cycle from recruitment to retirement. Based in Weston, FL, Ultimate employs more than 1,200 professionals who are focused on developing the highest quality solutions and services. In 2010, Ultimate was named an Optimas Award winner by Workforce Management magazine. In 2009, Ultimate was awarded first place in the People’s Choice Stevie(R) competition for Favorite New SaaS Product and was ranked the #1 best medium-sized company to work for in America by the Great Place to Work(R) Institute for the second consecutive year. In 2010, Ultimate’s security practices were recertified for ISO/IEC 27001, and Ultimate was the first HR SaaS vendor to be ISO/IEC 27001 certified in 2008. Ultimate has approximately 2,200 customers representing diverse industries, including such organizations as Adobe Systems Incorporated, The Container Store, Culligan International, Elizabeth Arden, Major League Baseball, The New York Yankees Baseball Team, P.F. Chang’s, and Ruth’s Chris Steak House.
Source:http://www.marketwatch.com/story/ultimate-software-earns-13th-consecutive-certification-from-the-prestigious-service-capability-performance-standards-2012-01-04
