Posts Tagged ‘SGI’

SGI Deploys Q-Suite Call Center Software to Enhance its Fulfillment Center

February 28th, 2012

Indosoft is pleased to announce the successful deployment of its call center software for Asterisk, Q-Suite, at SGI. This deployment enables SGI, a nation-wide provider of sales collateral fulfillment and communications management services for regulated industries like pharmaceuticals, with an efficient mechanism to enhance customer care services.

Q-Suite, a robust, feature-rich and scalable call center software suite for Asterisk, delivers a powerful and compelling next generation IP-enabled contact center platform at considerable cost savings. Paired with Q-Suite, SGI has the ability to offer comprehensive customer contact services, such as inbound, outbound, and auto-dialer driven outbound IVR notification solutions, in order to improve its existing nation-wide customer fulfillment capabilities.

“At SGI, a comprehensive one-stop provider of sales collateral fulfillment service, we were looking for a sophisticated call center software package to offer enhanced inbound, outbound and automated notification services to our customers. In particular, we were looking for a powerful call center ACD with skills based routing, a Dialer, and a superior Script Builder capable of setting up demanding agent-customer interaction scripts. We were well aware of Asterisk as a telephone switch and were looking for a call center software to augment our platform. With this deployment, we are able to offer a complete call center solution that effortlessly satisfies the complex demands of our customers”, says Ryan Cromer, Network Manager & Engineer at SGI. “The open architecture and the interface tools within Q-Suite allow easy integration to our backend systems.”

“We are proud to offer a feature-rich contact center software for Asterisk that is suitable for both Cloud and on-premise installations. Sporting powerful tools, such as the Script Builder and the IVR Builder, customer contact operations can utilize Q-Suite to construct a powerful cost-effective contact center technology platform”, says James Terhune, CTO of Indosoft. “Q-Suite is an advanced ACD and Dialer Engine that offers compelling features like business intelligence driven outbound dialing, skills based ACD routing with queue prioritization and cradle to grave reporting”.

Source:http://www.prweb.com/releases/2012/2/prweb9212781.htm

nlyte Software Brings Leading Data Center Solution to SGI Global Members

September 8th, 2010

Success Group International Technology Coalition announced today that nlyte Software, the only provider of performance-based solutions for Data Center Infrastructure Management (DCIM), has joined the Success Group Technology Coalition. Participation in the Success Group Technology Coalition will expand nlyte Software’s partner program by providing direct access to well defined, handpicked organizations around the globe.

Marv McGrew, CEO of Success Group International stated, “The nlyte DCIM solution solves the issues faced by today’s organizations, such as optimizing under-utilized IT equipment, working faster and smarter with fewer resources, and balancing and optimizing critical data center capacity resources including power, cooling and space. SGI members will be able to provide the DCIM solution to their global SMB and enterprise customers.”

Specifically, DCIM is the ability to gain insight and drive performance throughout the data center including data center assets and physical infrastructure. The nlyte solution enables organizations to translate strategies into plans, monitor execution, and provide insight to improve financial and operational performance. The nlyte suite creates a complete data center management environment for improved business agility – From the point you set your goals through the discovery of what you have, visualizing where your assets are, modeling and controlling changes, reporting on the results and finally predicting your future — The nlyte suite gives you the insights and tools you need to connect these processes, keep a steady pulse on your data center, optimize resources and improve business performance.

nlyte performance-based solution includes a best practice methodology called the Data Center Performance Management (DCPM) Process Cycle. The DCPM Process Cycle uses six steps (Discover, Visualize, Model, Control, Report, and Predict) to help data center personnel get control of their data centers and make informed decisions for the planning and effective management of their IT assets and infrastructure.

Sandra Denton, VP of Channels at nlyte stated “nlyte Software is thrilled about joining the SGI Global Technology Coalition. We are looking forward to providing DCIM solutions to their System Integration providers and co-location outsourcers and, moving forward, other organizations such as new regional resellers.”

Source:http://www.pr.com/press-release/260835

SGI introduces new software products

May 31st, 2010

SGI, a provider of data center solutions, has introduced SGI Management Center and SGI ProPackTM 7. SGI Management Center (SMC) is a control center and central interface for system management of SGI platforms that provides management across individual servers to racks to SGI systems. SGI ProPack 7 is new version of SGI’s suite of tools and libraries that enable performance on standard Linux distributions.

SMC includes a graphical user interface that provides view of system health, server status, performance metrics and software images. Display options include dashboards and a set of metrics thumbnails to allow users to evaluate the health of their entire system at a glance.

According to the company, SGI ProPack 7 enables application performance on standard Linux distributions. It leverages the SGI’s message passing toolkit, a Message Passing Interface-2 (MPI-2) compliant MPI library, to provide scalability to processors. ProPack 7 introduces MPI PerfBoost, which allows applications written for other MPI implementations such as Intel MPI, MPICH and platform MPI, to take advantage of the performance and scalability of MPT at runtime without recompiling. ProPack 7 also introduces the SGI unified parallel compiler.

ProPack 7 includes tools for input-output acceleration, optimizing data placement, solvers and support, in a single software package. SGI’s current records in SPEC CPU2006 integer rate with SGI Altix UV and SPECmpiL on SGI Altix ICE are powered by ProPack.

Source:-http://www.istockanalyst.com/article/viewiStockNews/articleid/4165809

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