Posts Tagged ‘Service’

Ultimate Software Earns 13th Consecutive Certification from the Prestigious Service Capability & Performance Standards

January 5th, 2012

Ultimate Software ULTI -1.18% , a leading provider of unified human capital management SaaS solutions for global businesses, announced today that the company’s customer service team has achieved its 13th consecutive certification from the Service Capability & Performance (SCP) Standards Certification program.

Ultimate Software achieved certification after an extensive audit of its customer service and support center. The SCP Standards quantify the effectiveness of an organization’s customer service and support based upon a stringent set of performance standards.

“We not only have achieved this most recent rigorous certification, but we have done so year after year since 1998 — the first year SCP Standards were introduced,” said Jon Harris, chief services officer for Ultimate Software. “This industry-leading measure for service excellence shows that our people, processes, and technology comply with proven best practices. Ultimate Software has always been committed to driving higher levels of service within the marketplace, and this certification reflects the exceptional quality and consistency of the services we deliver to our thousands of customers.”

The SCP (Support Standard, Field Service Standard, Professional Service Standard) is part of a suite of service capability and performance standards designed to improve the effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.

Ultimate Software joins the ranks of other leading technology companies that have achieved the prestigious SCP Certification, including EMC Corporation, Lockheed Martin Incorporated, GE Healthcare, Rockwell Automation, Nokia, and NetApp. Currently, more than 200 technology support organizations around the world participate in the SCP program.

“The Service Capability & Performance Standards are the global benchmark for service excellence,” said Greg Coleman, vice president of strategic programs for Service Strategies, the organization that manages the SCP Certification program. “By passing the rigorous requirements necessary to achieve SCP Certification, Ultimate Software has made a clear commitment to delivering world-class support and service to its customers.”

Source:http://www.marketwatch.com/story/ultimate-software-earns-13th-consecutive-certification-from-the-prestigious-service-capability-performance-standards-2012-01-04

Do your job proficiently with availing scheduling appointment software and reminder service

November 3rd, 2011

If you want to accomplish your professional tasks efficiently then scheduling appointment software and reminder service can provide great help in this regard. Various IT front desk firms are providing these services at rock bottom rates but you need to choose the best one to get remarkable services. Interested people can visit www.itfrontdesk.com and get your appointments and other essential tasks scheduled in proper way.

In such a competitive business era, it becomes quite difficult for an ordinary businessman to survive for long because human nature have the tendency to forget one or the other thing quite often but it can not go with all the professions. In order to create positive image in the eyes of customers and clients you need to make sure that you are not missing even a single appointment and attending it on time. Whether you run a small scale or a large scale firm, you are not allowed to forget about your important appointments and meetings because it may lead to major loss sometimes. For the purpose of avoiding such silly mistakes in your profession you need to avail the advantage of scheduling appointment software, especially designed to schedule all the appointments of a particular business concern. These services are being offered by almost all the IT front desk firms so as to ensure the proper working of all the organizations without any hurdles in between.

As you all know that human nature have the tendency to forget so any sort of reminder service should be there to remind professionals about their important schedules of the day and night. This kind of software automatically sends a reminder to the customer either through text messages; e-mails or sometimes messages are even being dropped on the answering machines. You must know that this is an entirely web-based service and any body can have access to it from any computer. If you are interested in availing the advantage of these services online then they can log onto www.itfrontdesk.com. It is to note that scheduling software is fully automated and provide users with three-in-one solutions like web-based customer automated appointment scheduling software, IVR phone appointment scheduling software for customers and last but not at all the least is web-based scheduling software with administrative staff portal for scheduling appointments accordingly.

So, it would be advisable for every business owner to avail the benefits of scheduling appointment software and reminder service through www.itfrontdesk.com so as to avoid committing errors.

Source:http://www.marketpressrelease.com/Do-your-job-proficiently-with-availing-scheduling-appointment-software-and-reminder-service-1320058792.html

IBM plans software as a service for urban centres

January 27th, 2011

Global information-technology giant IBM is planning to provide its Smarter Cities solutions to medium-sized cities this year by means of cloud computing and software as a service.

The move will aim to expand IBM’s business base and add new business partners, thereby increasing the company’s revenue and creating new markets.

IBM’s vice president and chief technology officer for the global public sector Guruduth Banavar said the company planned to deliver shared services for Smarter Cities, focused on business outcomes rather than IT solutions, through a cloud-based delivery model, starting this year.

This will create a sustainable and expandable delivery model to which cities can log-on as subscribers to manage, operate and maintain their physical infrastructure and city-wide services. The subscribers or customers will pay a monthly services fee, he said.

“Today, only the largest cities can consume traditional IT systems. The majority of the world’s cities have limited IT infrastructure and [insufficient] IT staff for the transition to smarter operations,” Banavar said.

However, in Thailand, the company is collaborating with the Bangkok Metropolitan Administration (BMA) to make Bangkok a “Smart City” by utilising Smarter Cities solutions, technologies and innovations to steer the development of new Bangkok.

IBM Asean’s vice president of general business Tim Wong said the company would also expand its general business into the enterprise market this year. It will enter the middle market, increase its business-partner capacity and create new frontiers, or “geo expansion”, in order to build local ecosystems that are industry- and solution-focused.

“Asean is a region of opportunity and growth, since it will be an economically integrated free-trade zone by 2015, with free movement of labour, and a GDP of US$1.4 trillion (Bt43.34 trillion), according to a 2010 forecast,” he said. “This will put it behind China, but ahead of India, with the world’s fourth-largest population, growing to 546 million people by 2012.

“It will have the world’s youngest workforce. By 2050, only 22 per cent of its population will be over 60, compared with 30 to 40 per cent in China, the United States and the European Union. Asean also has foreign direct investment of $38 billion, ranking it second in Asia, after China,” Wong said.

He said that IBM would focus this year on client priorities and IT-business segments including retail, banking, consumer products, transportation, industrial products, insurance and energy and utilities.

Moreover, IBM is in the process of geo expansion; establishing new branch offices as “new frontiers” in major cities around the world. In 2010 the company opened 13 branch offices and it expects to increase this number to 25 by 2013.

In Thailand, IBM set up a branch office in Chiang Mai last year and plans to open another office in Chon Buri this year. Another two or three branch offices are planned in Thailand in 2014.

Source:-http://www.nationmultimedia.com/2011/01/27/technology/IBM-plans-software-as-a-service-for-urban-centres-30147303.html

New cryptzone group release provides full support for software as a service providers

November 20th, 2010

Cryptzone Group extends deployment options to enable companies to secure and manage their global collaboration more efficiently while meeting their security needs with lower total cost of ownership.
Cryptzone Group, a leading developer of systems for Information security, access control and endpoint security has just released their first Security as a Service (SaaS) platform. They are the first vendor in the Nordic area to offer Security as a Service, including compliant solutions for USB encryption, Microsoft SharePoint document encryption, secure email communication and file & folder encryption.

SaaS has risen in popularity amongst businesses because of its numerous benefits for customers, including lower up-front costs, no need for additional hardware, high adoption rates and lower support requirements. With the Cryptzone Group’s Security as a Service concept, small and medium sized businesses using hosted services can take advantage of security solutions that have only been affordable or available to large companies up to now.

The uniqueness of the technical platform lies in the advanced license handling which enables the provider to attain fully automated license and billing management. In addition, the platform comes with a sophisticated security roles manager making it possible for the provider to supply every customer with their own management console for the Security as a Service solution.

“Our strategy is to position Cryptzone Group for sustainable growth by establishing the scale and reach the company requires for the future,” said Peter Davin, Cryptzone Group CEO. “We have assessed the entire business collaboration cycle and can offer automated Security as a Service solution to all parties involved. This extension will enable us to further strengthen our current offerings to customers, giving them more choice in how they deploy our solutions and provide security with flexibility at a managed cost.”

The 4.7 release of the Simple Encryption Platform includes full support for SaaS Providers. The Software as a Service sector is among the fastest growing segments in the software industry and the company has leveraged their Partner Program for distributors and resellers to profit from the growing trend. Leading European SaaS partners, Cloudmore and TeleComputing have recently signed up to deliver the platform.

Source:http://pr-usa.net/index.php?option=com_content&task=view&id=541850&Itemid=34

Joyent Offers SmartDataCenter Cloud Software Solution to Service Providers in Partnership with Dell

November 19th, 2010

Joyent, a global provider of cloud computing solutions and technology, today announced availability of its SmartDataCenter cloud software solution for service providers at an event introducing the Dell Cloud Solution for Web Applications.
Leveraging the knowledge and expertise gained from serving tens of thousands of public cloud customers worldwide since 2004, Joyent now offers an integrated cloud software solution that enables global telcos, data center operators, ISPs and others to expand their existing businesses by providing cloud services to their customers. With the Joyent SmartDataCenter cloud software solution, service providers can develop new, profitable revenue streams, participate in the most rapidly growing segment of IT, and improve customer value by providing access to proven cloud technology being used by a rapidly growing number of global systems integrators, ISVs and developers.
“We selected Dell Data Center Solutions (DCS) as the first OEM partner for Joyent software because Dell DCS, like Joyent, has spent the past five years serving customers at cloud scale,” said David Young, founder and chief executive officer of Joyent. “We see service providers and other enterprises greatly benefiting from accelerated time to market with this innovative combination of proven technology and know-how from Joyent and Dell.”

Dell, together with Joyent, now offers service providers, hosting companies, telcos and online-driven enterprises with a fully-integrated, turnkey solution that leverages Joyent cloud software with Dell cloud-optimized infrastructure and services. The Dell Cloud Solution for Web Applications is a pre-tested, pre-assembled and fully-supported hardware, software and services offering for deploying a platform as a service (PaaS) to power highly responsive web applications. Dell today announced that Uniserve Communications, one of the largest independent ISPs in Canada, has chosen to deploy the Dell Cloud Solution for Web Applications.
“We chose to work with Dell and Joyent because of their expertise with the cloud,” said Michael Schmidt, CEO at Uniserve Communications. “We plan to be the dominant cloud computing services provider in Canada, offering fast, reliable and optimized application services to our customers, and I know that this solution will assist us in doing so.”
“For service organizations, being able to quickly and efficiently bring new cloud services to market is critical,” said Andy Rhodes, director of marketing, Dell Data Center Solutions. “We designed this turnkey solution to be easily deployed and highly efficient, enabling service providers to maximize return on investment and focus on delivering new services to customers in order to drive business growth.”
The Joyent SmartDataCenter cloud software solution consists not only of innovative cloud technology, but of enablement services sold directly by Joyent to service providers to allow them to compete with Amazon, Google and others that increasingly threaten their revenue streams. Joyent’s technology consists of an integrated software stack that includes a cloud optimized operating system, application virtualization, DTrace-based cloud analytics, data center management and a single development platform all based on the Joyent Smart Computing suite. The service provider enablement services leverage Joyent’s five years of experience as a public cloud provider and complement SmartDataCenter with a library of Joyent Standard Operating Procedures, best practices and a rapidly growing global ecosystem of systems integrators, ISVs and developers.

Source:-http://www.bradenton.com/2010/11/19/2753336/joyent-offers-smartdatacenter.html

Bit9 launches cyber forensics service

October 18th, 2010

Bit9, Inc., the leader in Advanced Threat Protection, today announced the availability of the Bit9 Cyber Forensics Service™. This new service is based on the Bit9 Global Software Registry™ (GSR), the world’s largest and most complete authority on software. A typical Windows computer has 15,000 executable files; validating the integrity and trustworthiness of those files is difficult on a single system and exponentially more difficult on a network of thousands of computers. The Bit9 Cyber Forensics Service provides the intelligence enterprises need to easily identify, validate and understand the reputation of software files, enabling IT executives to better protect end users and help prevent malicious software files from causing havoc on networks.

Until now, there has been no single source of information that could provide such broad coverage and in-depth knowledge about the world’s software. Leveraging billions of metadata records, the Bit9 GSR contains more than 5 billion records and the number of unique files is nearing 500 million. This massive analytical engine pulls information from a combination of distribution partners, Web crawlers, honeypots and Bit9’s own organic community to feed the database with raw software files and metadata. Reputation is assigned to software by scanning with multiple anti-malware solutions and cross-referencing against 3rd-party vulnerability databases. With the knowledge gained from the Bit9 Cyber Forensics Service, enterprises are able to validate which software files are trustworthy and safe to download while helping identify and protect against malicious software files that could cause havoc within the network.

The Bit9 Global Software Registry boasts:

The most comprehensive repository of software and software information in the world;
Over 150 integrated software and security analyzers collecting and identifying more software than any other source;
More malware and vulnerability scanners on software files than any other source;
More metadata on each file than any other source; and,
Faster growth than any other software identification repository.
“Our incident responders have been leveraging the Bit9 GSR for the last year to accelerate our investigations into targeted intrusions, including Advanced Persistent Threat (APT) attacks,” said Dave Merkel, Vice President of Products and Threat Management Services at Mandiant. “We chose to integrate Bit9’s Cyber Forensics Service with Mandiant Intelligent Response to make it easier for our customers to leverage the power of the GSR. Having an expansive library of intelligence on new and previously unknown software at our fingertips increases our ability to counter targeted threats.”

Bit9 Cyber Forensics Service enables users to lookup files using a unique hash of the file through the secure Web services interface or by leveraging a physical copy of the database that is periodically refreshed. The hash lookup results include a comprehensive set of forensics metadata for that file, such as product, publisher, malware scanning results, threat level, age, category and more. By utilizing this data, enterprises, government agencies and organizations will be able to better use their existing security solutions to eliminate the risks of malicious software.

“The sheer volume of software that is accessible to any PC with an Internet connection outstrips any security team’s manual tracking efforts,” said Tom Murphy, Chief Strategy Officer, Bit9. “Our customers – in the commercial space and across military, civilian and DoD sectors – who need to accurately identify and analyze software require reliable, timely and scalable information. This new service makes it easy to identify, validate and understand the reputation of software files, reducing the investigations process from weeks to days.”

The Bit9 Cyber Forensics Service is available immediately, with pricing starting at $50K for five forensic users/year, and is offered through an on-demand “in the cloud” Web service or via a monthly disk refresh program.

Source:http://www.kansascity.com/2010/10/18/2324659/bit9-launches-cyber-forensics.html

Indy software specialist opens on-site clinic

September 13th, 2010

Interactive Intelligence has opened an on-site health care clinic at its Northwestside headquarters to increase employee focus on wellness and prevention.
The business communications software specialist today said it has contracted with OurHealth, a provider of on-site health management services, to provide the clinic’s infrastructure, supplies, and physician services.

The clinic opened last week.

“Our on-site health care clinic is part of an ongoing effort to more effectively engage our employees in their own health care with an emphasis on prevention,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown, in a statement. “By providing services on-site, employees are encouraged to seek health care assistance sooner and more frequently than they might otherwise, which we believe will lead to a healthier and happier workforce.”

Interactive Intelligence employs 735 people, of which 488 are based in Indianapolis, according to an e-mail from a company spokeswoman.
About Interactive Intelligence
What: Global provider of unified IP business communications solutions for contact center automation.

Founded: 1994.

Ticker: ININ.

Headquarters: 7601 Interactive Way, Indianapolis.

Chief executive: Donald E. Brown.

2009 revenues: $131.4 million

Employees: 735.

Customers: More than 3,500 in 90 countries.

Locations: 14 offices worldwide.

Source:http://www.indystar.com/article/20100913/BUSINESS/309130002/1003/BUSINESS/Indy-software-specialist-opens-on-site-clinic

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