Posts Tagged ‘Service’

Ultimate Software Earns 13th Consecutive Certification from the Prestigious Service Capability & Performance Standards

January 5th, 2012

Ultimate Software ULTI -1.18% , a leading provider of unified human capital management SaaS solutions for global businesses, announced today that the company’s customer service team has achieved its 13th consecutive certification from the Service Capability & Performance (SCP) Standards Certification program.

Ultimate Software achieved certification after an extensive audit of its customer service and support center. The SCP Standards quantify the effectiveness of an organization’s customer service and support based upon a stringent set of performance standards.

“We not only have achieved this most recent rigorous certification, but we have done so year after year since 1998 — the first year SCP Standards were introduced,” said Jon Harris, chief services officer for Ultimate Software. “This industry-leading measure for service excellence shows that our people, processes, and technology comply with proven best practices. Ultimate Software has always been committed to driving higher levels of service within the marketplace, and this certification reflects the exceptional quality and consistency of the services we deliver to our thousands of customers.”

The SCP (Support Standard, Field Service Standard, Professional Service Standard) is part of a suite of service capability and performance standards designed to improve the effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.

Ultimate Software joins the ranks of other leading technology companies that have achieved the prestigious SCP Certification, including EMC Corporation, Lockheed Martin Incorporated, GE Healthcare, Rockwell Automation, Nokia, and NetApp. Currently, more than 200 technology support organizations around the world participate in the SCP program.

“The Service Capability & Performance Standards are the global benchmark for service excellence,” said Greg Coleman, vice president of strategic programs for Service Strategies, the organization that manages the SCP Certification program. “By passing the rigorous requirements necessary to achieve SCP Certification, Ultimate Software has made a clear commitment to delivering world-class support and service to its customers.”

Source:http://www.marketwatch.com/story/ultimate-software-earns-13th-consecutive-certification-from-the-prestigious-service-capability-performance-standards-2012-01-04

Do your job proficiently with availing scheduling appointment software and reminder service

November 3rd, 2011

If you want to accomplish your professional tasks efficiently then scheduling appointment software and reminder service can provide great help in this regard. Various IT front desk firms are providing these services at rock bottom rates but you need to choose the best one to get remarkable services. Interested people can visit www.itfrontdesk.com and get your appointments and other essential tasks scheduled in proper way.

In such a competitive business era, it becomes quite difficult for an ordinary businessman to survive for long because human nature have the tendency to forget one or the other thing quite often but it can not go with all the professions. In order to create positive image in the eyes of customers and clients you need to make sure that you are not missing even a single appointment and attending it on time. Whether you run a small scale or a large scale firm, you are not allowed to forget about your important appointments and meetings because it may lead to major loss sometimes. For the purpose of avoiding such silly mistakes in your profession you need to avail the advantage of scheduling appointment software, especially designed to schedule all the appointments of a particular business concern. These services are being offered by almost all the IT front desk firms so as to ensure the proper working of all the organizations without any hurdles in between.

As you all know that human nature have the tendency to forget so any sort of reminder service should be there to remind professionals about their important schedules of the day and night. This kind of software automatically sends a reminder to the customer either through text messages; e-mails or sometimes messages are even being dropped on the answering machines. You must know that this is an entirely web-based service and any body can have access to it from any computer. If you are interested in availing the advantage of these services online then they can log onto www.itfrontdesk.com. It is to note that scheduling software is fully automated and provide users with three-in-one solutions like web-based customer automated appointment scheduling software, IVR phone appointment scheduling software for customers and last but not at all the least is web-based scheduling software with administrative staff portal for scheduling appointments accordingly.

So, it would be advisable for every business owner to avail the benefits of scheduling appointment software and reminder service through www.itfrontdesk.com so as to avoid committing errors.

Source:http://www.marketpressrelease.com/Do-your-job-proficiently-with-availing-scheduling-appointment-software-and-reminder-service-1320058792.html

IBM plans software as a service for urban centres

January 27th, 2011

Global information-technology giant IBM is planning to provide its Smarter Cities solutions to medium-sized cities this year by means of cloud computing and software as a service.

The move will aim to expand IBM’s business base and add new business partners, thereby increasing the company’s revenue and creating new markets.

IBM’s vice president and chief technology officer for the global public sector Guruduth Banavar said the company planned to deliver shared services for Smarter Cities, focused on business outcomes rather than IT solutions, through a cloud-based delivery model, starting this year.

This will create a sustainable and expandable delivery model to which cities can log-on as subscribers to manage, operate and maintain their physical infrastructure and city-wide services. The subscribers or customers will pay a monthly services fee, he said.

“Today, only the largest cities can consume traditional IT systems. The majority of the world’s cities have limited IT infrastructure and [insufficient] IT staff for the transition to smarter operations,” Banavar said.

However, in Thailand, the company is collaborating with the Bangkok Metropolitan Administration (BMA) to make Bangkok a “Smart City” by utilising Smarter Cities solutions, technologies and innovations to steer the development of new Bangkok.

IBM Asean’s vice president of general business Tim Wong said the company would also expand its general business into the enterprise market this year. It will enter the middle market, increase its business-partner capacity and create new frontiers, or “geo expansion”, in order to build local ecosystems that are industry- and solution-focused.

“Asean is a region of opportunity and growth, since it will be an economically integrated free-trade zone by 2015, with free movement of labour, and a GDP of US$1.4 trillion (Bt43.34 trillion), according to a 2010 forecast,” he said. “This will put it behind China, but ahead of India, with the world’s fourth-largest population, growing to 546 million people by 2012.

“It will have the world’s youngest workforce. By 2050, only 22 per cent of its population will be over 60, compared with 30 to 40 per cent in China, the United States and the European Union. Asean also has foreign direct investment of $38 billion, ranking it second in Asia, after China,” Wong said.

He said that IBM would focus this year on client priorities and IT-business segments including retail, banking, consumer products, transportation, industrial products, insurance and energy and utilities.

Moreover, IBM is in the process of geo expansion; establishing new branch offices as “new frontiers” in major cities around the world. In 2010 the company opened 13 branch offices and it expects to increase this number to 25 by 2013.

In Thailand, IBM set up a branch office in Chiang Mai last year and plans to open another office in Chon Buri this year. Another two or three branch offices are planned in Thailand in 2014.

Source:-http://www.nationmultimedia.com/2011/01/27/technology/IBM-plans-software-as-a-service-for-urban-centres-30147303.html

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