LabTech Software, a powerful and robust Remote Monitoring, Management (RMM) and Automation solution for managed services, recently announced availability of a new, updated plug-in for Autotask hosted IT Business Management software for VARs, MSPs, and other technology solution providers. The new plug-in provides additional control, ease-of-use features and integration for MSPs using both LabTech and Autotask.

The upgrade allows new data entry and sync features, such as choosing different fields for the monitored computer’s name. Some users prefer the computer name synced to the Reference Number instead of Reference Title for organization and identification of machines for billing purposes. LabTech partners who have created user-defined fields in Autotask can now map LabTech computer/network device data to those fields, and simply select all, one or multiple fields from the drop-down menu. For simpler account management, users can also sync and select multiple client company types as needed, such as lead, prospect, and customer.

Provided user login IDs in LabTech and Autotask match, users may now enter ticket time in Autotask when logged in through LabTech, saving time and steps when working on service tickets. Partners can go to the LabTech Marketplace on their LabTech Server to find the updated plugin and complete the upgrade.

“LabTech is committed to offering our partners the broadest solution support of any RMM tool on the market today,” said LabTech Software CEO Matt Nachtrab. “Even the most complex tasks can be managed with a combination of LabTech and the widely available service business management platforms.”

LabTech’s arsenal of IT management tools seamlessly support and resolve end-user computing and networking environments with remote desktop, monitoring, trouble ticket tracking, user information, support and software management. An agent-based solution, LabTech enables both on-call support and proactive managed services with one central interface that manages an entire technology infrastructure. LabTech 2011 is available now to current partners.

Source:http://www.bsminfo.com/article.mvc/LabTech-Software-Updates-Autotask-Plug-In-For-0001

There are two main types of remote desktop software you can purchase for your business needs.

Those that are attended and unattended. The attended types of software are those that need a user present at the target machine to allow the remote connection to fix a problem of some kind.

This is the type that is used by a lot of helpdesks when trying to sort out computer issues within the company. Unattended PC remote access software is where you do not need a user to allow entry.

This can be done through the connection as long as the remote access software is installed on both sides of the connection. Each has its own merits and uses.

A company may choose to use either depending on their specific needs. Whereas most helpdesks uses the attended version, the unattended one is used mainly for employees wanting to access their own files on their work machine.

This type of software is generally operated by installing a program that acts in a similar way to a server on the host computer, where you will connect from. It then runs an application on the other machine that connects and uses authentication and encryption to connect remotely to the target machine. Finally, windows remote desktop software will run on any computer which has Windows 98 and upwards.

It is perfect for solving computer programs and remote support and training. There are many brands of these programs out there and it can be difficult to decide which one is the best for you.

One of the original software programs dedicated to remote access was VNC and there have been numerous programs since that are slight deviations of this.

From the list of variants, UltraVNC is one of the more popular free options. It has good support and a good forum in which to gleam information from other users.

Additionally this product has a fantastic encryption plug-in. This program is a package that allows remote control of another computer using any TCP connection. It can work with most operating system.

It offers many features and is free and reliable which is an added bonus.

It has auto-configuration and a simple user interface and a wide range of hotkeys. It is perfect for accessing your home computer while traveling about and can be run attended or unattended.

CrossLoop is another software program that makes it easy to gain remote control with another computer anywhere.

It is easy to install on your computer and also have someone put it on the other machine you want to access.

However, it is at it best when the computer is attended and not unattended. But it is still a very good remote software program for your needs.

Then there is LogMeIn which is a service that is based on the web and is a commercial remote tool. Whichever program you need for you business there is going to be one out there for you to choose from the free options.

This article was written by Phillip Presley on behalf of Proxy Networks. He recommends you consider Proxy Networks for all your Remote Desktop Software, Remote Control Software, and PC Remote Access needs.

Source:http://www.booshnews.com/2010/10/16/differences-between-attended-and-unattended-remote-software/