Posts Tagged ‘Network’

Worldwide spending on network planning and optimisation software reached almost USD500 million in 2011

April 30th, 2012

Telecoms operators worldwide spent USD488 million on network planning and optimisation software in 2011 and the market will grow at a 7% CAGR between 2011 and 2016, according to new research from Analysys Mason. The growth – more than three times the CAGR of operator revenue from telecoms services – is being driven by the explosion of data usage because of video streaming, the introduction of LTE technologies, the increasing complexity of networks that include Wi-Fi and small-cell solutions, and the increased focus of operators on improving the customer experience.

As well as forecasting worldwide expenditure, the report, Network planning and optimisation outlook 2012, analyses where the growth will come from by service segment and region, and why.

Of the four service segments examined (mobile, public switched telephone networks (PSTN), business, and residential broadband), spending on software for mobile services is predicted to grow at a CAGR of 8.4% between 2011 and 2016, while PSTN is predicted to grow by just 3.3% during the same period.

“Spending on network planning and optimisation software will increase dramatically, particularly in the data services segment, and this will continue with the transition to the 4G technology of LTE,” explained Mark Mortensen, Prinicpal Analyst, lead author of the report and lead analyst of Analysys Mason’s Service Fulfilment and Customer Care research programmes. “Complex heterogeneous mobile network architecture is making sophisticated planning and optimisation systems necessary for operators, as is a renewed focus on customer satisfaction as a competitive advantage.”

The Caribbean and Latin America (CALA) is the region that is predicted to have the highest CAGR (12%) in spending in the network planning and optimisation software market during the forecast period, while growth in Europe, the Middle East and Africa (EMEA) is predicted to be less than half that – 5.2%.

“Deal activity is expected to continue to pick up in Latin America, while persisting economic and market uncertainties in Europe will curtail growth to some extent,” Mortensen added.

The report also includes a range of key recommendations for operators and vendors. Operators’ budgets are not limitless, so it is crucial for them to understand where and how to invest limited financial resources. The report suggests that operators must focus on integrating network planning and optimisation software into their operations. Additionally, fixed operators that are introducing new video services should look to the market-driven integrated operation support systems (OSS) approach to planning, optimisation and software, rather than the traditional tools approach.

For vendors, the report recommends adding a particular set of value-added features to their services. Also, vendors of radio frequency (RF) planning and optimisation software need to rapidly evolve their systems in a number of ways in the next five years, such as including the usage of performance data from the network (rather than drive test data), and making sure that planning systems are cognisant of the new equipment options for providing mobile voice and data services.

The report also details the latest developments in the network planning and optimisation software market, such as:

increasing automation in the engineering work centre
the rise of optimisation and the demise of drive testing
the entry of leading inventory vendors into network planning and optimisation
the promise of self-organising/optimising networks (SONs).

Source:http://www.itwire.com/component/content/article/76-media-releases/54379-worldwide-spending-on-network-planning-and-optimisation-software-reached-almost-usd500-million-in-2011

Moxie Software Integrates Customer Service into Enterprise Social Network

March 23rd, 2012

When a company decides it wants to establish its own internal collaboration network for its employees, it also has to determine the parameters of whom that network will include — inside and outside the company.

Newcomer Moxie Software, which appears to be helping redefine the enterprise social networking market, has a different idea. The 2-year-old company came out March 21 with a new version of its cloud-service Spaces by Moxie platform that not only networks a company’s employees with outside contractors and business partners, but also brings customer service directly into the network.

Customers? Inside a company’s network? Right now, there are network administrators fainting as they read that line. But not so fast; there is an explanation.

The secret to all of this, Moxie President and CEO Tom Kelly told eWEEK, is keeping everybody and their interests channeled correctly within the right type of collaboration network. Security here is paramount, so that a customer, partner or contractor outside the firewall doesn’t find himself or herself in an area that’s inappropriate.

“The biggest challenge CEOs face today is getting their enterprises closer to their customers,” Kelly said. “To provide real benefits, enterprise social IT must deliver real customer value. Our suite makes it easier for organizations to find and deliver the right answer to customers through their channel of choice.”

Companies now must go where its customers are gathering, whether it be Twitter, Google+, Facebook or any other social network, so they can respond to them as needed. Using this new software package, enterprise employees can connect with customers directly and point them to help desks and other information sources more efficiently.

Kelly described Spaces by Moxie as “the first customer-centric enterprise social software suite that converges customer communications with employee collaboration into a single offering.”

Full-Featured Feature Set

Spaces by Moxie includes the following features:

Expert Connect: Enables cross-departmental collaboration for customer service and support, IT, human resources, and sales and marketing to ensure efficient customer communications across channels — e-mail, community, chat, Knowledgebase and social media.
Activity Stream App: Integrates activity streams into communication channels for faster knowledge sharing and collaboration.
Real-time Insight: Enables real-time visibility into issues in the field for faster resolution.
Virtual Response Team: Automates the creation of Web 2.0 tools (activity feeds, wikis, projects and groups) that bring resources together quickly to collaborate.
Click-to-Publish: Seamlessly publishes content to the Knowledgebase portal reducing the time spent finding the right answer.
Spaces Connect: A comprehensive integration framework with secure APIs and pre-built connectors, integrating Spaces by Moxie with applications such as CRM, ERP, Content Management, HR and other third-party applications.

Kelly said the new version of Spaces by Moxie will be available by March 31.

A bit of history: Moxie originally was named nGenera, but it changed identities in 2010 and considers that its brith year. Kelly said he is aiming the company to become the most user-friendly social media application suite available.

Source:http://www.eweek.com/c/a/Messaging-and-Collaboration/Moxie-Software-Integrates-Customer-Service-into-Enterprise-Social-Network-597628/

Cisco possibly incubating software-defined network startup

March 19th, 2012

Cisco is reportedly considering incubating an internal startup chartered to develop the company’s software-defined networking product line.

According to The New York Times, Insiemi is the name of the startup, which would ostensibly be spun in to Cisco once its product is finished. The Times said Cisco is negotiating with three of its top engineers on whether to fund and commerce the startup’s operations.

Cisco has done this with two other internal startups – Andiamo, which made the company’s SAN switches; and Nuova, which developed Cisco’s Nexus data center switches. In all three cases, the same three Cisco engineers are involved in the startup company formation, operation and product strategy and development: Mario Mazzola, Prem Jain and Luca Cafiero.

The three have deep roots in Cisco’s Ethernet switching business, dating back to 1993. Andiamo was acquired by Cisco in 2002, with the purchase price based on SAN switch sales – potentially up to $2.5 billion, Cisco said at the time. Nuova was acquired in 2008 for between $70 million and $678 million, also dependent on product sales.

But the startup spin-in strategy has also strained relations between Cisco and its internal engineering teams who were not selected to join the startup and then saw their own teams recruited away. The practice led to the departures of these engineers who then started up their own companies to compete with Cisco, sources said.

Sources say Insiemi has already recruited Tom Edsall, a Cisco Fellow and a lead ASIC architect of the company’s Nexus and MDS switching lines (from the Nuova and Andiamo spin-ins); and Ronak Desai, the architect of Cisco’s NX-OS FabricPath and Virtual Device Context software, and of the MDS SAN switch operating system. The startup may also have recruited Michael Smith, a distinguished engineer who worked on Cisco’s Nexus 1000v virtual switch, sources say.

Insiemi has also been granted full source code licenses to Cisco’s NX-OS data center network operating system, the sources say. They also say Insiemi headquarters have been established for now in Cafiero’s Palo Alto home.

Insiemi would develop Cisco’s software-defined networking product line, according to The New York Times. Software-defined networking (SDN) allows an external controller to act as the brains of the switching and/or routing infrastructure, enabling software programmability and configurability without manual intervention on each and every network element.

The Nexus 1000v virtual switch would likely be the first “touch point” for the Cisco SDN controller, sources say.

SDNs are said to be a way to abstract the physical network from the logic with which to operate it, and to enable easier modification or feature extension. OpenFlow is supported by many in the industry as an API and protocol to enable SDNs.

Cisco has been tight-lipped on its OpenFlow/SDN strategy. SDNs are said to be a threat to Cisco’s hardware dominance and profits in that it opens up proprietary or customized hardware to manipulation by an external element.

Cisco has said it plans to add OpenFlow to its Nexus switches, but beyond that, the company is not elaborating on its strategy to either embrace or combat SDNs.

In the previous internal startup ventures, Andiamo and Nuova both developed switches featuring custom Cisco ASICs with software very tightly coupled with this ASICs. Indeed, this continues to be Cisco’s strategy, even with SDNs, Cisco CEO John Chambers recently noted in a roundtable with trade reporters.

So it’s expected that Insiemi would develop an SDN controller, and perhaps other switching products, that tightly couple Cisco ASICs to the software control of associated switches. Whether OpenFlow is involved in the development – or a Cisco proprietary SDN API and protocol – is unclear at this point.

Source:http://www.computerworlduk.com/news/networking/3345323/cisco-possibly-incubating-software-defined-network-startup/

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