Posts Tagged ‘Neocase’

Neocase Software announces the launch of Neocase HR Power 2012

April 12th, 2012

Neocase Software, the SaaS (Software-as-a-Service) and on premise supplier of Global HR, Customer Service and Finance solutions for shared service centres (SSCs), announced the launch of Neocase HR Power 2012 in Q2. This new version of its highly scalable HR shared service solution revolutionises the running of SSCs in major Global HR organisations with three main advantages: it takes a global approach to HR SSCs, HR processes can be streamlined, optimised and automated, and the HR portal can be accessed at any time from mobile devices.

“The focus of first-generation shared service solutions was on local request management and a Knowledge Base to ensure appropriate and consistent responses”, said Julien Dahan, Managing Director of Neocase Software. HR shared service centres (HR SSCs) make HR skills and expertise available to all, fulfilling three major objectives: increased productivity, reduced operating costs and higher staff satisfaction. But, faced with increasingly scarce resources and placed under greater and greater pressure, SSCs have found it difficult to achieve these aims. “Now we need to push the envelope with a more global, multilingual, standardised and mobile offering that builds on past activity and provides real-time reporting so that better HR decisions can be taken” (Julien Dahan).

Globalisation of HR SSCs
Neocase HR Power 2012 uses a multi-tier service model designed for medium to large global HR environments. The solution is multi-regional, multi-country, multilingual, multi-profile and multi-process. It offers:

A flexible solution adapted to the needs of the organisation, with cross-functional teams assigned by region, business unit or subsidiary or shared across multiple sites and several countries;
A user-oriented interface, able to manage through every channel the employee context which includes a adapted service catalogue, a dedicated SLA, an intelligent knowledge management localised to its region (employment laws, federal guidelines), company (Company policies), its roles(Manager, general employee, etc).

Streamlining and optimisation of HR processes
Neocase HR Power 2012 includes an Advanced graphical Business process builder. Based on the Neocase Workflow engine, associated to the Neocase form builder, this tool enables process owners to design their HR process in a very simple way before publishing processes in the service catalog. Because companies needs to measure efficiency of their process, Neocase HR Power 2012 includes powerful dashboards to measure, analyse and optimise the process. The Neocase integration module composed of the ‘Enterprise service’ library and outbound calls provides the possibilities of integration to third party applications, enabling synchronisation of HR processes with ERPs like SAP, PeopleSoft, etc., in real time. Neocase HR Power 2012 thus streamlines the processes of HR service provision, can be deployed quickly and ensures a faster return on investment.

Access from mobile devices
Neocase HR Power 2012 is compatible with mobile devices (tablets, Smartphones, etc) so that it can be accessed permanently when on the move. 100% web, a simple Web browser allows any employee or HR administrator to access to it.

“With Neocase HR Power 2012, we want to revolutionise the way in which our clients can streamline their HR SSCs. We allow companies to reduce their operating costs, optimise resources, and make their services more productive and hence increase employee and customer satisfaction” said Julien Dahan. “It doesn’t just boost performance but transforms SSCs into genuine centres of excellence. As clients will soon see when they read the reports and indicators generated by the solution!”


Neocase software selected as finalist for 2010 SIIA CODiE awards

March 15th, 2010

Neocase Software, a leading provider of customer service solutions for shared service centers and customer support operations, announced today that its customer service contact center solution, Neocase CS, has been named a 2010 CODiE Award finalist in the “Best Business Software Solution” category. Solutions in this best-of-breed category exemplify the value that software provides to business operations. Winners will be announced in late May 2010 after SIIA member voting takes place in March and April.

Neocase CS empowers large global corporations to manage and optimize their customer service operations performance and processes through its uniquely adaptive and award-winning customer service technology platform. The solution brings efficiency and productivity to customer service operations through: collaborative case management, business process management, web self service, intelligent knowledge base, business intelligence, and proactive SLA management functionality. The solution can be deployed rapidly on-demand (SaaS) or on-premise.

“This is the twenty‐fifth year we have recognized excellence in the software, education and information industries through the CODiE Awards program,” noted Ken Wasch, President of SIIA. “In this economic climate, companies are doing even more to innovate. Neocase Software has demonstrated a commitment to innovation and quality that is reflected in their selection as a finalist for the CODiE Awards. I am pleased and proud to have them listed among the candidates, and I wish them the best in the final round of voting.”

Established in 1986, the CODiE Awards program showcases the software and information industry’s finest products and services and to honor excellence in corporate achievement and philanthropic efforts. The CODiE Awards hold the distinction of being the industry’s only peer-reviewed awards program, which provides member companies with a unique opportunity to earn praise from their competitors. Now in its twenty-fifth year, the CODiE Awards program has raised the standard for excellence and serves as prestigious representation of outstanding achievement and vision in the software and information industry. This year’s finalists were chosen from more than 785 nominations submitted by 374 companies.

“The CODiE Awards Finalists represent the top software solutions in the industry, and we are honored that SIIA and its judges have recognized the value of Neocase solutions in such a competitive category as ‘Best Business Software Solution,’” states Julien Dahan, President and CEO of Neocase Software. “Neocase strives to bring the best contact center solutions to mid-size and large corporations by helping them to improve their customer, shared services and HR service delivery operations worldwide.”

Nominated products underwent an intensive review by subject matter experts, analysts, journalists, and others with deep experience in the field to determine the finalists.


Get Adobe Flash player