For human services organizations using Athena Software’s Penelope case management application, internal collaboration just got a little bit simpler.
The Waterloo, Ont. company’s new Collaboration Suite feature-set is designed to provide better client outcomes, more efficient service delivery and a more streamlined experience for users of its Penelope software.
Officially released in January 2014, the Collaboration Suite’s powerful new tools will allow Penelope’s estimated 10,000-plus users worldwide to integrate service delivery with the smart communication and workflow tools they need to provide efficient service and stay connected to clients and to each other.
The Collaboration Suite places each Penelope user at the command of their own role-specific communications centre. Its sleek design is highlighted by an always-available, one-click layer that can be opened or closed across any Penelope screen and which provides simple, on-demand access to each user’s messages, tasks, reminders and calendar.
Athena’s clients are already embracing the new features.
“Athena Software is a world leader in case management software,” said Adam Fletcher, software manager at Relate, the largest provider of relationship support in the United Kingdom. “Athena’s new Collaboration Suite enables agencies around the world to connect with clients using smart communication and workflow tools in a way that reflects how our clients live and work. Once again, Athena is setting the standard for global case management software.”
A few highlights of the Collaboration Suite include:
New Discussion and Conversation features, which allow staff to stay connected via secure communication tools within Penelope
A multitude of new Workflow tools, including the ability to create time-based projects, reminders and checklists, all collected on a detailed Workflow management layer
SMS and e-mail reminders for staff and clients (the system can be configured so that staff and / or clients receive e-mail or text reminders about upcoming events, while staff can also be notified about internal conversation or discussion updates, task communications and much more, whether or not they are logged into Penelope)
Real-time notifications, including notification of updates to discussions or tasks, even client arrivals
Electronic Signature capture
The communications and workflow tools included in the Collaboration Suite allow for secure, efficient and user-friendly communication between an organization’s staff members within Penelope, while also providing increased accountability for task completion – for example, managers can view the status of tasks assigned to their staff and comment on each as necessary.
Client signatures can also now be captured electronically and attached to documentation within Penelope, with an option to push a link to a person’s smartphone or tablet for them to sign using a stylus or even their finger. This use of smart technology has the potential to generate huge savings in time and paper for organizations using Penelope.
“We wanted to create an innovative new ‘worker-centric’ framework that would ‘push’ critical information in real time to the staff involved so that they could process and act upon complex streams of information across their program areas, staff and clients in a meaningful, efficient, organized and timely manner,” said Athena Software partner Greg Stanley-Horn.
“The Collaboration Suite not only creates new opportunities for collaboration, decision support and quality assurance, but it also is an important platform that sets the stage for direct engagement with clients, their families and involved third-party providers via our upcoming client portal. We’re excited about these revolutionary enhancements to Penelope and the dramatic impact it will have for our clients,” said Stanley-Horn.