LabTech Software, the only powerful, robust-featured remote monitoring and management (RMM) solution developed by a Managed Service Provider (MSP) for Managed Service Providers, today announced that Paul Dippell, CEO of Service Leadership Inc., will present the keynote speech “Your Operational Maturity Level: Hardwiring Technical/Operational Capability to Financial Excellence” at the third annual Automation Nation conference taking place June 11-13 at the Hilton Bonnet Creek in Orlando, Fla.

At Automation Nation, Dippell will provide the first in-depth, public view of the exclusive approach Service Leadership has long used in its consulting engagements – Operational Maturity Levels. By identifying the critical operating factors of the most profitable companies and applying these “traits” to their own business model, companies are better able to obtain a clear, stair-step method of determining their current Operational Maturity Level and applying the appropriate actions to improve their operations and financial results. Attendees of Dippell’s keynote will receive a no-cost license to Service Leadership’s unique interactive tool, the Operational Maturity Level Diagnostic and Planner, courtesy of LabTech Software.

“We’re excited to be a part of Automation Nation as it’s first time as a stand-alone event,” said Dippell. “We believe it will continue the IT Nation tradition of attracting the most thoughtful, innovative and performance-oriented Solution Provider executives in the industry.”

In addition to his keynote address, Dippell will also be presenting during the Business Owners/Executives track, where attendees will learn expert ways to maximize profits and achieve return-on-investment through business process improvements from their investment in LabTech Software. Topics Dippell will present to attendees of this track include:

Advancing up the Operational Maturity Levels

Incentive Compensation, BIC Structures

Packaging and Pricing

Business Model Transformation

M&A State of the Market: Valuations and Transactions

The Business Owners/Executives track is one of three separate tracks at Automation Nation developed for the unique interests of service technicians, operations managers and business executives. While executives will learn how to maximize their profits through improved processes and new channel opportunities, service technicians will have the opportunity to take a deep dive into the features and capabilities of LabTech including powerful scripting and automation functions and other in-depth features. Operations management professionals will learn best practices from industry leaders and peers who’ve streamlined their operations using LabTech.

Source:http://www.marketwatch.com/story/labtech-software-announces-automation-nation-conference-keynote-speaker-paul-dippell-2012-04-12

Managed services providers who use LabTech Software’s remote monitoring and management platform now may offer Reflexion Networks’ hosted email services to their business customers.

Reflexion’s technology blocks spam, viruses and volume-based attacks before they reach corporate networks. The company – which sells through partners – also provides a searchable email archive accessible at any time from the Internet. The integration with LabTech means users receive alerts when service or latency is disrupted.

“Email remains one of the most important and effective business tools companies have, so working with Reflexion to ensure that email systems remain viable to our MSPs’ customer base allows them to better support those customers in a simple and cost-effective manner,” said Matt Nachtrab, CEO of LabTech.

Source:http://www.channelpartnersonline.com/news/2011/12/labtech-reflexion-partnership-benefits-msps.aspx