Why are Document Management Systems important for enterprises?
A Document Management System (DMS) is a computer system used to track and store electronic documents or images of paper documents. The term has some overlap with the concept of content management systems. It is often viewed as a component of enterprise content management (ECM) systems and related to digital asset management, document imaging, workflow and records management systems.
To do away with the movement of physical documents, organizations have already started using electronic documents rather than physical documents for their day-to-day business. A few things are driving the need for DMS in organizations. Firstly, there is the need felt in organizations to control paper movement i.e. paper coming in, paper moving within the organization and paper being used for printing.
Secondly, companies are thinking about how cost should be reduced. They spend huge amounts of money on printing documents. Cost should be considered in the form of efficiency. For e.g. If the retrieval of documents takes a long time, then it is a waste.
The third factor is environment friendliness. The whole printing process is considered as paper wastage. One cannot have a paperless office, but one can surely reduce the carbon footprint by adopting services like DMS.
As the economy grows, organizations are facing challenge in terms of how to manage their content and information flow. Archival, retrieval, security, cost etc. have become vital factors in taking any kind of decision. It is important to look at DMS as an outsourced service.
Canon is a dynamic company which always has aligned its strategies towards the needs of its customers. The enterprise segment is one of the crucial engagement areas for Canon and we realized that in the slowdown phase, each enterprise would look at saving costs by shifting from CAPEX to OPEX models and bringing in operational excellence. One of the major areas to look at this is in the print infrastructure.
What kinds of areas are addressed with DMS?
In the broadest sense, it can range from a shoebox all the way to an Enterprise Content Management system. There are several common issues that are involved in managing documents, whether the system is an informal, ad-hoc, paper-based method for one person or if it is a formal, structured, computer enhanced system for many people across multiple offices. Most methods for managing documents address location, filing, retrieval, security, disaster recovery, retention period, archiving, distribution, workflow, creation, authenticity and traceability areas.
Is hardware-centric DMS better than software-centric DMS?
Hardware, software, solutions and services—all of these exist in tandem with each other. While adopting DMS, you do not just buy hardware but along with it also comes software, solutions and services. Depending upon the scale, operation and needs of the organization, the decision to adopt a hardware- or software-centric DMS can be taken.
How important are services in DMS?
The CIOs of Indian enterprises have recognized the need to reduce costs and optimize resources, so that they can build competitive organizations. They are also realizing the need for domain experts to effectively manage processes and activities. Therefore, outsourcing has gained importance in document management. Services are considered to be crucial in DMS because of two things. Firstly, enterprises are outsourcing their DMS requirements and when they do that, the outsourcing agency has to provide them the services according to an SLA.
Secondly, organizations will come to a standstill if printing stops. DMS has become a business critical solution; if DMS is not working then the entire organization stops.
What are your product offerings in this space?
Businesses can now automate manual processes with programmable workflows for scanning, archiving, and distributing invoices, purchase orders, sales receipts, and more. Canon’s offerings in the DMS space include: imageWARE Document Manager, imageWARE Web Document Server, imageWARE Document Manager Client for MEAP, eCopy Connector for imageWARE Document Manager, imageWare Scan Manager, imageWare Scan Manager Connector for SharePoint Server, Workflow Composer, PaperToOffice Pro and Captaris Fax Integration for MEAP.
What are the verticals driving the growth of this technology?
Organizations across verticals are driving the growth of DMS as there is a strong positive correlation between the size of an organization and the need for DMS. Mostly, large enterprises that are driving the growth of this technology are in BFSI, government, pharmaceuticals and IT.
How was the year 2009-10 for DMS?
If you see the whole printing, copying and scanning industry, it is close to around Rs. 1,500 crores. Out of that, DMS is only 10% i.e. just Rs. 150 crores. In 2009-10, overall the total DMS industry from the hardware point of view has shrunk to 13%. But, if you see the services part, then it has grown to 10%. In bad times like these, there is a stronger need for DMS.
How can companies go green as far as their printing needs are concerned?
As a part of our responsibility towards the environment, we should adopt green technologies and reduce our carbon footprint. Green thinking has become an integral part of any successful company’s IT operations today as they step up their initiatives to turn environment-friendly and cut costs. Companies are gradually embracing recycling office paper and printer cartridges, and reducing energy use to reduce their impact on the environment.
The best way to go green for printing needs is through the use of high quality printers which consume less electricity and are highly efficient. This reduces the use of extra paper or wastage of electricity. Companies should ensure that they deploy the latest technology as every new technology is made keeping environment friendliness in mind and is more efficient as well.
Secondly, they should work with established companies. There is always a short term benefit of going to unscrupulous companies but then at the end of the day you have to pay a huge price.
Source:http://www.expresscomputeronline.com/20100329/20thanniversary04.shtml