After an appeal from Richmond Hill Police Chief Billy Reynolds to the Richmond Hill City Council for new records management computer software the council voted unanimously to approve the more-than-$150,000 expenditure during the council’s Sept. 3 meeting.
According to the chief, the need for the changes stem from the company that the department had been using for a decade being sold and the new ownership announcing there will be no new improvements forthcoming for the existing system.
Research narrowed the department’s wish list to two systems from separate vendors which will operate in conjunction with each other, EZ911 and Eagle RMS.
“It is really a two-part deal on the software, the county currently dispatches on EZ911 software. What that does, is that the information the county sees on their system in their office transfers to the computer screens in their cars. So we will get a lot more information, we will get maps, we will get instant data, we’ll get information about reoccurring calls to certain residences, the supervisors in the field can see where the cars are, we can see where the cars are and we have histories to show where the cars have been,” Reynolds said.
After receiving that information with the new software officers will be able to with the push of a button transfer the data to the second half of the new system, Eagle RMS.
“We have instant data that transfers; if we run a tag or a driver’s license with this software and it goes to a ticket it automatically transfers without having to type it all in again, the same incidents and the same arresting book. … It will make the PD’s job much easier and save a lot of time on reporting,” Reynolds said.
“It is a good system, there are others out there, but we talked to a lot of people who have it and they are very happy with it. We feel it is a good fit for Richmond Hill PD,” Reynolds added.
Another feature of the Eagle RMS system is that any other departments who use it will have access to RHPD records and vice-versa.
“It allows anybody else who has Eagle in the state, or wherever, to see our records and for us to see theirs,” Reynolds said. “So if somebody has been arrested in Jesup we can look in Jesup’s files and they can look in ours.”
The combined cost for both systems is $159,470. After the first year there is a $20,000 support fee for Eagle, and $8,500 per year for EZ911.
Reynold’s request was approved unanimously by council. The systems will be paid for with $128,470 allocated to the police department from SPLOST funds and $31,000 of the $70,000 the department has on hand technology and administrative funds.