Green River’s Municipal Court is looking at new software to help them become more efficient in completing daily court tasks.
Lynn Birch, clerk of court for the city, told the Green River City Council the current computer software used by the court will not receive any new updates from the company they purchased it from.
Birch said the software has been the source of problems for the court staff, such as it adding funds to a defendant’s deposition — an error staff has to find and correct immediately.
Birch said the court has been isolated from other departments, which causes it to still rely on hand written receipts and only accept payment through cash, money orders and cashiers checks. She added the court’s inability to process credit and debit cards is an inconvenience to residents trying to pay fines and other fees through the court.
The court looked for a system able to share data with other agencies, such as the Green River Police Department and city finance department; contained scheduling and document management features; had minimal reliance on third-party software programs and had customer support and service available to the court.
The program the court decided to seek city funding for is inCode by Tyler Technologies.
Birch said the program would eliminate the need for duplicating entries and could be integrated to electronic hand-held devices. With the software, the court could use a scanner to link attachments such as photos, proof of insurance and police and court cards to any court record.
Additionally, it would allow the court to directly integrate with the city’s finance department to transfer funds to the city. Currently, the court has to write a check to the finance department to transfer money.
Birch said she would be able to use the program from any location through an internet-connected computer, and Judge Jason Petri would be able to approve documents from any location using an Apple computer or iPad.
With payments, people could pay court fees online and defendants could request a driving class or similar court-ordered training while posting bond for their situations.
Birch said they tried a demonstration version of the program and found it to be very user friendly and accessible.
While discussing what the program cost, two options are available to the court. The first is a subscription-based service where all the court’s documents would be hosted from a remote server and accessible from the Internet. That service would cost $46,675, plus travel, during the first year and $20,340 each year after.
The second option would be to purchase the hardware and software needed to host the court’s documents at the court itself. That total, which includes services, license fees, web modules and travel is $68,295, with an annual maintenance fee of $12,333 due 90 days after installation.
Birch said she believes the subscription service would be better for the city because it would allow court staff to access records from any computer and would eliminate the worry about purchasing and installation of new software if the inCode program becomes obsolete.
Birch told the Council she called a number of courts around the country using the software already and hasn’t heard anything but good comments from court employees. She added one court went as far to say it was the best program they had ever used.
Councilwoman Lisa Maes said from what she’s seen, it would integrate well with the rest of the city.
Councilman Adam Coppolo said he doesn’t understand why the municipal court is so far behind everyone else.
“I’ve seen you going through the card files, and that looks very tedious, to say the least,” Coppolo said.
In general, the Council voiced support for the new software, with the exception of Councilman Tom McCullough, who claimed not to believe in the “black hole of computers.”
McCullough said for the cost of the subscription, the city could hire a part-time employee without benefits at $15,000 a year and save money. He also said he expects to hear about problems after the software is implemented due to employees learning how to use the court program, which would cut into the productivity of the court’s staff.
However, McCullough also acknowledged that he was the lone dissenting voice on the issue.
Birch said she hopes the city will budget funds for the program in the 2012-2013 budget .
Source:http://www.greenriverstar.com/articles/2012/01/11/news/doc4f0e1bbea6285950741766.txt

