The three-tier-system through which the Regional Transport Authority (RTA) thought of providing transparent and quick online services to the customers is proving to be counterproductive due to several glitches in the software.

Rokade Manohar’s transport driving licence expired in 2003.

He did not apply for a renewal in stipulated five year time limit due to personal reasons and on April 15, 2010 applied for a retest at Tirumalgherry RTO office and the official forwarded the same to Nagole test track.

He then passed the driving test on June 3 at Nagole test track but the concerned centre could not update his data and issue him fresh licence as the software has no `retest’ feature.

Since then Manohar has made several rounds to Tirumalgherry RTO, Khairatabad head office but of no use.

The officials themselves do not know what to do as Manohar can neither apply for a fresh licence due to already existing data nor can he get a renewed one due to software glitch.

His livelihood got affected as cops continue to fine him for driving the vehicle without a licence.

Similar was the case with Syed Khaja Pasha of Ramnagar who had a licence to drive light motor vehicle, motor car with gear and auto rikshaw in non-transport category and an auto rikshaw in transport category, valid till October 2018.

His fate changed when he recently applied for an upgraded licence with motorcab driving permission in the list.

To his surprise, on June 10, 2010 the fresh smart card driving licence came displaying only permission to drive a motorcab, which makes it illegal for him to either ride a two-wheeler or drive an auto.

In another bizarre example, Ch Ramulu applied for a renewal of his driving licence (93181994) on March 27, 2010. He got a shocker in the form of renewed licence as it displayed validity as May 14, 2009, almost an year behind his date of application.

When contacted, joint transport commissioner B Venkateswarulu said that the three-tier system is working well and they are ready to take up any complaints related to its functioning.

There are also hundreds of complaints about excess delay in dispatching of smart cards (driving licences and permanent vehicle registration cards) from the head quarters where cards pertaining to Hyderabad and Ranga Reddy RTOs get printed.

“There have been problems in finding out the correct residential address of the applicants. So, we are thinking to make it mandatory for all the applicants to mention PIN code number on the forms,” the JTC said.

Source:http://timesofindia.indiatimes.com/city/hyderabad/RTA-licence-raj-in-a-disarray-thanks-to-software-glitches/articleshow/6242128.cms