Posts Tagged ‘Alliance’

Alliance Global Services Announces Outstanding Results from Bi-Annual Client Satisfaction Survey

August 6th, 2010

Alliance Global Services, a premier global software solutions firm, today announced that it has successfully completed its first half of 2010 Client Satisfaction Survey with outstanding results. Alliance’s approach to client relationships involves setting accountabilities as in all of the company’s areas of business. The Client Satisfaction Survey program measures performance through data collection, metrics, actions and follow-up progress.

“Throughout the relationship, we ask our clients, ‘how are we doing and what can we do better?’ The Client Satisfaction Survey puts a formal and measurable program around those questions,” said Lauren Feehrer, VP of Delivery and manager of the program. “After receiving our clients’ results, we set up a comprehensive plan to follow up on specific areas and to continue overall improvement, a commitment outlined in our business strategy.”

Alliance measures performance areas including Delivery, Account Team, Project Management and Products and Services through an online survey to each of our clients. A key metric adopted by Alliance is the Net Promoter Score (NPS), a standard in gauging a client’s perception of the success of the relationship. Alliance scored a 60% NPS, over twice the industry average of 14%.* In addition to checkpoints throughout the life of the engagement, the Client Satisfaction Survey is conducted twice a year.

“I am extremely proud of the outstanding results and our team members who continuously receive excellent scores,” said John Castleman, President and CEO of Alliance Global Services. “The success of the program lies in the transparency and trust we have with our clients to openly share feedback so that we can perform at the highest level of customer service.”

Additional highlights include the following percentage of our clients scoring us excellent or good in the areas listed below:

* Business Alignment – 93% of our clients believe we are excellent or good at understanding their goals and objectives.
* Communication – 94% of our clients believe we are excellent or good at communicating effectively.
* Delivery – 91% of our clients believe we are excellent or good at achieving the statement of work.
* Effort – 96% of our clients scored us excellent or good on our willingness to go the extra mile.

Source:http://www.prweb.com/releases/2010/08/prweb4353814.htm

Futuresense and halogen software form alliance

July 18th, 2010

FutureSense, a leading management advisory firm focused on talent development, today announced an alliance with Halogen Software that will provide its clients with the best strategic planning and implementation services and award winning talent management tools. The partnership gives FutureSense customers access to resources that help them to better attract talent, assess and manage performance, and retain and further develop high-performing employees.

We selected FutureSense and Halogen Software to help us with our talent management needs,” said Peter Klune, CEO of Palo Verde Health Care District. “We are excited to expand on our talent management success by working with two leaders in this area. The best practices each provides us with will enable us to effectively focus on developing our existing talent and instilling a culture where employees are engaged and goal oriented.”

Under the terms of the agreement, FutureSense will refer its customers to Halogen’s market-leading employee performance and talent management suite of products. The alliance will give customers access to the expertise and strategic guidance they have come to expect from FutureSense, combined with Halogen’s tools to clearly assess talent management processes from employee performance and compensation management through 360 assessment and succession planning.

According to FutureSense President and CEO, Jim Finkelstein, “The referral partnership with Halogen is a natural fit. Our approach is practical, intuitive and common sense driven. We look for and find practical solutions that deliver measurable success. By adding Halogen’s simple and well-crafted suite of products to our services, we are able to balance the need for deep analytics with momentum and results. To put it simply, it not only gets the job done well, it gets it done right…and fast.”

Together we offer progressive organizations the breadth and depth of functionality they need as they grow and develop a more holistic talent management approach,” said Donna Ronayne, vice-president of marketing and business development, Halogen Software. “FutureSense provides an expert knowledge to customers in areas such as organization development, compensation and strategic communications and Halogen is well suited to complement this expertise with a suite that enables companies to easily assess, develop, motivate and retain a high-performing workforce.”

Source:-http://www.melodika.net/index.php?option=com_content&task=view&id=45608&Itemid=50

Business software alliance launches 2010 edition of pan arab ipr media awards

July 4th, 2010

Business Software Alliance (BSA), the leading global organisation that is the voice of the global commercial software industry and its hardware partners before governments and in the international marketplace, has announced that it is receiving entries for the 2010 Pan Arab Intellectual Property Rights (IPR) Media Awards starting from July 1 until August 31, 2010.

The Pan Arab IPR Media Awards, a pioneering initiative by the BSA, honours and recognises the important contributions of the media in promoting a safe and legal digital society in the Arab World. The competition is open to broadcast (TV and radio), print (magazines and newspapers), electronic (web portals) and all other media channels. A select panel of judges will evaluate entries that include articles on software piracy and IPR in the Middle East printed or broadcast within the submission period. Winners will be notified through email or telephone before September 30, 2010.

“The media continues to evolve and expand, reaching out to a much wider range of audiences across the Middle East. In this regard, the influence of the media on the public has increased tremendously, making the media a truly invaluable tool and partner in our efforts to promote a safe and legal digital society. Through the Pan Arab IPR Media Awards, it is our mission to inspire and encourage media practitioners to continue to support and be actively involved in ongoing anti-piracy initiatives all over the region,” said Jawad Al Redha, BSA Co-Chairman in the Gulf Region.

The Pan Arab IPR Media Awards will have five contest categories: ‘Best Opinion Piece,’ ‘Best Investigative Piece,’ ‘Best News Article,’ ‘Best Feature Article,’ and ‘Best Interview,’ with a winner and a runner-up to be named in each category. The contest rules stipulate that print media participants should have published at least 10 articles, candidates in the broadcast category must have aired at least five programs, and electronic contestants must have uploaded at least 15 of their articles. The official entries, on the other hand, should all be published in the media.

Source:-http://www1.albawaba.com/en/news/business-software-alliance-launches-2010-edition-pan-arab-ipr-media-awards

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