Posts Tagged ‘Alliance’

Alliance Global Services Announces Outstanding Results from Bi-Annual Client Satisfaction Survey

August 6th, 2010
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Alliance Global Services, a premier global software solutions firm, today announced that it has successfully completed its first half of 2010 Client Satisfaction Survey with outstanding results. Alliance’s approach to client relationships involves setting accountabilities as in all of the company’s areas of business. The Client Satisfaction Survey program measures performance through data collection, metrics, actions and follow-up progress.

“Throughout the relationship, we ask our clients, ‘how are we doing and what can we do better?’ The Client Satisfaction Survey puts a formal and measurable program around those questions,” said Lauren Feehrer, VP of Delivery and manager of the program. “After receiving our clients’ results, we set up a comprehensive plan to follow up on specific areas and to continue overall improvement, a commitment outlined in our business strategy.”

Alliance measures performance areas including Delivery, Account Team, Project Management and Products and Services through an online survey to each of our clients. A key metric adopted by Alliance is the Net Promoter Score (NPS), a standard in gauging a client’s perception of the success of the relationship. Alliance scored a 60% NPS, over twice the industry average of 14%.* In addition to checkpoints throughout the life of the engagement, the Client Satisfaction Survey is conducted twice a year.

“I am extremely proud of the outstanding results and our team members who continuously receive excellent scores,” said John Castleman, President and CEO of Alliance Global Services. “The success of the program lies in the transparency and trust we have with our clients to openly share feedback so that we can perform at the highest level of customer service.”

Additional highlights include the following percentage of our clients scoring us excellent or good in the areas listed below:

* Business Alignment – 93% of our clients believe we are excellent or good at understanding their goals and objectives.
* Communication – 94% of our clients believe we are excellent or good at communicating effectively.
* Delivery – 91% of our clients believe we are excellent or good at achieving the statement of work.
* Effort – 96% of our clients scored us excellent or good on our willingness to go the extra mile.

Source:http://www.prweb.com/releases/2010/08/prweb4353814.htm

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Futuresense and halogen software form alliance

July 18th, 2010
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FutureSense, a leading management advisory firm focused on talent development, today announced an alliance with Halogen Software that will provide its clients with the best strategic planning and implementation services and award winning talent management tools. The partnership gives FutureSense customers access to resources that help them to better attract talent, assess and manage performance, and retain and further develop high-performing employees.

We selected FutureSense and Halogen Software to help us with our talent management needs,” said Peter Klune, CEO of Palo Verde Health Care District. “We are excited to expand on our talent management success by working with two leaders in this area. The best practices each provides us with will enable us to effectively focus on developing our existing talent and instilling a culture where employees are engaged and goal oriented.”

Under the terms of the agreement, FutureSense will refer its customers to Halogen’s market-leading employee performance and talent management suite of products. The alliance will give customers access to the expertise and strategic guidance they have come to expect from FutureSense, combined with Halogen’s tools to clearly assess talent management processes from employee performance and compensation management through 360 assessment and succession planning.

According to FutureSense President and CEO, Jim Finkelstein, “The referral partnership with Halogen is a natural fit. Our approach is practical, intuitive and common sense driven. We look for and find practical solutions that deliver measurable success. By adding Halogen’s simple and well-crafted suite of products to our services, we are able to balance the need for deep analytics with momentum and results. To put it simply, it not only gets the job done well, it gets it done right…and fast.”

Together we offer progressive organizations the breadth and depth of functionality they need as they grow and develop a more holistic talent management approach,” said Donna Ronayne, vice-president of marketing and business development, Halogen Software. “FutureSense provides an expert knowledge to customers in areas such as organization development, compensation and strategic communications and Halogen is well suited to complement this expertise with a suite that enables companies to easily assess, develop, motivate and retain a high-performing workforce.”

Source:-http://www.melodika.net/index.php?option=com_content&task=view&id=45608&Itemid=50

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Business software alliance launches 2010 edition of pan arab ipr media awards

July 4th, 2010
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Business Software Alliance (BSA), the leading global organisation that is the voice of the global commercial software industry and its hardware partners before governments and in the international marketplace, has announced that it is receiving entries for the 2010 Pan Arab Intellectual Property Rights (IPR) Media Awards starting from July 1 until August 31, 2010.

The Pan Arab IPR Media Awards, a pioneering initiative by the BSA, honours and recognises the important contributions of the media in promoting a safe and legal digital society in the Arab World. The competition is open to broadcast (TV and radio), print (magazines and newspapers), electronic (web portals) and all other media channels. A select panel of judges will evaluate entries that include articles on software piracy and IPR in the Middle East printed or broadcast within the submission period. Winners will be notified through email or telephone before September 30, 2010.

“The media continues to evolve and expand, reaching out to a much wider range of audiences across the Middle East. In this regard, the influence of the media on the public has increased tremendously, making the media a truly invaluable tool and partner in our efforts to promote a safe and legal digital society. Through the Pan Arab IPR Media Awards, it is our mission to inspire and encourage media practitioners to continue to support and be actively involved in ongoing anti-piracy initiatives all over the region,” said Jawad Al Redha, BSA Co-Chairman in the Gulf Region.

The Pan Arab IPR Media Awards will have five contest categories: ‘Best Opinion Piece,’ ‘Best Investigative Piece,’ ‘Best News Article,’ ‘Best Feature Article,’ and ‘Best Interview,’ with a winner and a runner-up to be named in each category. The contest rules stipulate that print media participants should have published at least 10 articles, candidates in the broadcast category must have aired at least five programs, and electronic contestants must have uploaded at least 15 of their articles. The official entries, on the other hand, should all be published in the media.

Source:-http://www1.albawaba.com/en/news/business-software-alliance-launches-2010-edition-pan-arab-ipr-media-awards

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Symbility forges strategic Alliance with Wipro

June 3rd, 2010
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Symbility Solutions has forged a strategic alliance with Wipro limited.

A wholly owned subsidiary of Automated Benefits Corporation, Symbility Solutions is known for its suit of property insurance claims automation solutions, while Wipro (News – Alert) Limited is a globally renowned provider of integrated business, technology and process solutions. Both the alliance partners seek to leverage the expertise of their ally to develop claiming solutions, that would help boost up North America’s insurance sector.

Automated Benefits Corp., headquartered in Toronto, Ontario, is a software company dedicated to developing applications for the insurance industry. The Corporation currently has two subsidiaries, Automated Benefits Inc. and Symbility Solutions Inc.
The Bangalore, India based Wipro Technologies  aspires to develop best-of-breed solutions by integrating Symbility’s product capabilities.

“This strategic partnership will leverage Symbility’s product capabilities and Wipro’s domain and technical capabilities to provide insurers of North America a competitive edge in adjusting property claims. With a continued focus on the ever-changing needs of their client base, Wipro and Symbility will be able to provide the best of breed solutions to enable their customer reduce claims cycle times, enhance customer service and improve customer retention,” Ajoy Menon, Global Insurance Head at Wipro Technologies, observed.

Symbility Solutions product line boasts of solutions that are designed to automate property insurance claims through its complementary components.

Symbility Claims Connect is the collaborative workflow management tool that gives every claim participant real-time access to the claims they are working on.

Symbility Inside Adjuster is an integrated application designed to streamline the first notice of loss process for the faster settlement of claims.

The company is known for its award-winning Symbility Mobile Claims software, which helps increases speed, efficiency and accuracy by allowing on-site claims processing. In a nutshell, Symbility software solutions speed up claim processing mechanism in the insurance industry by giving users the mobility, speed and control needed to effectively and quickly move onto the next claim.
It will be relevant to mention here that in one of his recent addresses at 2010 PLRB Claims Conference, Symbility’s CEO James Swayze observed that insurers face an uphill battle when it comes to claims management. He cited results of a JD Power & Associates study that revealed 46% decline in client satisfaction scores for property claims between 2004 and 2008, and a rising claims process cycle time that averages 18.6 days to close.

Swazye however, pointed out that integration of technologies might be the way to simplify the claiming process and increase the customers’ satisfaction level.

Symbility seeks to leverage Wipro’s system integration know how to expand its customer base.

“Wipro has a successful track record of system integration across industries including some of the leading property and casualty insurers of North America. Partnering with a multibillion dollar company like Wipro will allow Symbility to leverage their existing relationships into greater business opportunities,” Symbility’s Executive Vice President Richard Adair, stated.

Source:http://insurance-technology.tmcnet.com/topics/insurance-technology/articles/87256-symbility-forges-strategic-alliance-with-wipro.htm

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Microsoft communicator mobile latest child from the redmond espoo alliance.

May 8th, 2010
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First deliverable from Microsoft and Nokia alliance aims to simplify mobile collaboration

Redmond, WA, USA and Espoo, Finland – Today, Microsoft and Nokia launched the first application from their alliance around mobile productivity, Microsoft Communicator Mobile for Nokia devices. This new unified communications client connects directly with a company’s communications systems to streamline mobile collaboration. Owners of a number of Symbian based Nokia Eseries smartphones can download the English version today from Nokia’s Ovi Store, the easiest place to get content on their Nokia device.

“Our alliance with Nokia aims to bring the Office productivity experience to the millions of people using Nokia smartphones around the world,” says Kirt Debique, General Manager at Microsoft. “With the arrival of Communicator Mobile for Nokia today, we have a great start to fulfilling our joint vision.”

Communicator Mobile enables people to see their colleagues’ availability, and click to communicate with them using the best method, from IM to email, text to phone call. The names and status of colleagues are embedded directly into the devices’ contacts application, enabling people to update their own presence, start and join instant messaging sessions, and begin calls directly from the contact card.

“This application really provides a much more efficient way to work with others as you can see if someone is busy or available, and the best way to start a conversation with them,” says Ukko Lappalainen, Vice President at Nokia. “It also meets all of the requirements for enterprise: cost effective to implement, secure, familiar and reliable.”

The launch is the first product from the alliance – announced last August – which was the first time either company had embarked on an agreement of this scope and nature. Since then, the two companies have been collaborating on the design and development of new solutions, as well as embarking on joint marketing efforts around others they already share.

“As part of our push to constantly enhance our unified communications proposition, we are keen to extend the collaborative benefits of Microsoft Communicator Mobile to Nokia devices,” says Scott Petty, Director at Vodafone Group Business Services. “Communicator Mobile offers great potential for our large corporate customer base who have already deployed Communicator for desktop and now are looking to extend that existing infrastructure to mobile.”

“We trial all potential offerings ourselves and have been very happy with the internal response and productivity increase we have experienced using Microsoft Communicator Mobile,” says Roger Wüthrich-Hasenböhler, Executive Vice President at Swisscom / Webcall. “Having these two companies work together is really helping us serve the needs of our customers.”

This new application, available initially for Nokia E72 and Nokia E52, adds to the work Nokia is already doing in optimizing direct access to email and other personal information with Microsoft Exchange ActiveSync. The companies plan to deliver Communicator Mobile for Nokia pre-installed on select Nokia smartphones in the future and plan to support additional devices, including the recently announced Nokia E5.

Source:-http://www.fonearena.com/blog/16533/microsoft-communicator-mobile-latest-child-from-the-redmond-espoo-alliance.html

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