Archive for the ‘Software News’ category

Software Prices and Piracy in the Developing World

February 10th, 2012

Software piracy rates are highest in the developing world, where per capita incomes are lowest. For some observers, this correlation is evidence of causation. Software costs too much for people in emerging economies to afford, the argument goes; that’s why they steal it. Charge less, and the problem will take care of itself.

But this pricing argument does not hold up under close scrutiny. Never mind that software is in fact typically priced lower in emerging markets than in developed markets. Consider all this instead:

First, the correlation between income and software piracy itself breaks down upon inspection. Just look at China and India. China has more than twice the per capita GDP of India (roughly $7,600 versus $3,500). Yet India has a considerably lower software piracy than China (64 percent versus 78 percent in 2010), and it spends three times more on legal software per PC currently in use — $31.40 versus just $9.15 annually. (The math: India had $1.5 billion in legal software sales in 2010 divided among the 49 million PCs that were in use there, according to IDC, while China had $2.2 billion in legal software sales divided among its installed base of 240 million PCs.)

Second, look at the gap between hardware spending and software spending. If the software-pricing hypothesis were to stand up, then you would expect to see something at least vaguely similar in the hardware market — namely, computers would have to be priced considerably lower in emerging markets than in more developed markets in order to achieve similar sales. But that is not the case. In fact, the average price of a new PC in the four so-called BRIC markets was $726 in 2010 versus $704 in the US. This, while new PC sales were surging an average of more than 32 percent in the BRIC markets, compared to less than 6 percent in the US. Indeed, China this year will pass the US to become the world’s largest market for new PCs.

Finally, remember that the most concerning sort of software piracy around the world, economically speaking, is enterprise software piracy — the piracy that occurs when otherwise legitimate businesses buy a few copies of the programs they need and then ignore the licensing terms by installing the software on too many computers. (In large companies, that can quickly become hundreds or thousands of illegal copies, and avoiding those costs amounts to an unfair competitive advantage.) It simply defies logic to believe that medium-sized and large companies in emerging markets — companies that may own sophisticated industrial equipment, operate factories, and export products to global markets — would be pirating software because it costs too much. How do they afford all the rest of their plants, equipment — not to mention their PCs — if they can’t afford software to run them?

The answer is they most certainly could and should pay for it. But in many developing markets, ineffectual enforcement of intellectual property laws encourages a general disregard for them. Too often, companies act as if software licensing terms need not be taken seriously. This has broad economic impact. So it is in every country’s interest to enforce the law in a way that sends clear deterrent signals to the marketplace.

Source:http://www.huffingtonpost.com/robert-holleyman/software-prices-and-pirac_b_1259691.html

Industry Veteran Reunites with Iconixx Software

February 10th, 2012

In a sign of continued dedication to building a strong leadership team focused on its customers, Iconixx Software today announced the appointment of Bruce Jackson as President and Chief Operating Officer.

“Bruce will be responsible for all strategic development, business and organizational growth, as well as execution of all sales and operational aspects of the Iconixx Software business,” says Derrik Deyhimi, Chairman and CEO for Iconixx Software. “Having spent the majority of the last two decades working with Fortune 1000 and Global 2000 companies helping to align business strategy and enabling technologies within core Sales Performance Management, Bruce understands our business and clients like few others. He brings outstanding experience and skills, combined with a dedication to customer success, that will help guide Iconixx Software in delivering superior results for our growing customer base.”

A seasoned executive in the Sales Performance Management arena, Jackson is no stranger to the industry, and in fact, was previously Vice President – Business Solutions with Iconixx prior to its acquisition by nGenera Corporation. In his previous role with Iconixx, Jackson led the business solutions team in advising clients on business strategy and technology enablement. Prior to joining Iconixx Software, Jackson was the Vice President of Business Development for Varicent Software.
“I am excited about the opportunity to work with such an experienced team of industry experts focused on delivering a best-in-class Cloud solution for Sales Performance Management and Incentive Compensation,” says Jackson. “I look forward to building upon the company’s existing momentum and further establishing its position as a market leader.”

Source:http://www.sacbee.com/2012/02/09/4251298/industry-veteran-reunites-with.html

Software Developers Get SaaS-y with Expanded Software-as-a-Service Platform

February 10th, 2012

Virtuon announced today it has expanded its virtual application service to support MAC, iPad and Android devices. The software distribution platform allows software publishers to put their applications immediately in the cloud as a Software-as-a-Service (SaaS) offering with no development or rewrite effort.

Virtuon’s service platform expedites the porting process for developers, as all they have to do is load their application in Virtuon’s service. “This is the fast-track to supporting the iPad and other contemporary devices,” said Forrest Blair, CEO of Virtuon. “Porting and conversion costs have been eliminated, and at the same time the entire software distribution and support system is streamlined.” SaaS applications offer tight control over which version of an application users have access to, as well as user activity and product performance are very visible. Installation and support issues are significantly reduced.

The number of software applications available from the cloud is growing at a significant pace. Traditionally, software developers have had to rewrite the framework of their application for it to function in a SaaS cloud or portal. SaaS conversion costs and time consuming efforts have been road blocks for many developers wanting to make the journey to the cloud.

Older 32-bit Windows applications loaded on Virtuon’s Virtual Application service are fully functional for users with 64-bit Windows, MAC and iPad devices. “Many developers are struggling over the thought of abandoning older applications that are no longer supported on the newer platforms. Our virtual application platform gives new life to old apps and expensive certification fees are eliminated,” said Blair.

Virtuon has built its software-as-a-service platform on state-of-the-art virtualization technology, and the offering comes from work at Virtuon’s cloud computing and virtualization center.

Source:http://www.marketwatch.com/story/software-developers-get-saas-y-with-expanded-software-as-a-service-platform-2012-02-09

GrayHair Software releases a dynamic reporting engine to complement its cloud platform

February 10th, 2012

GrayHair Software, Inc., a leader in solutions for business mailers, announces the release of a ground-breaking reporting engine that expands the versatility and depth of the services offered in its SelectSolutions(TM) cloud platform. This unique approach to presenting the information retrieved from clients’ mailing campaigns keeps GrayHair at the forefront of the direct marketing industry.

The new reporting engine includes access to GrayHair’s current industry-leading mail tracking reports as well as on-demand access to a new set of interactive reports providing visual analysis that will change how users see their mail data. Mailers gain access to an enterprise view of all mail data, dynamic graphical representation of live data, a detailed view of their history and have a simple option to determine trends in production and delivery. This reporting engine provides an easy-to-use set of tabs that graphically present an in-depth view into a user’s mail. The new reports allow for more accurate prediction of InHome(TM) deliveries. This allows for better planning of follow-up campaigns, call center activity or on-hand product supplies when the demand is needed, not days before or after a user’s mailpieces were expected to reach their intended recipients.

“We are providing our clients with the most comprehensive set of reports on the market,” comments Raymond Chin, Vice President, Product Management and Marketing, GrayHair Software. “By giving them the ability to see data interpreted and presented at various levels of detail in distinct charts and graphs, GrayHair is saying ‘here’s your mailing world organized and accurately presented so we can help you see what works and what doesn’t.’”

These new reporting enhancements serve as the backend for SelectSolutions and incorporate reporting for all of the platform’s applications and offerings, which currently include IM(R) barcode assignment, mail tracking, address quality, presort analysis, postage reconciliation and mail monitoring. The initial tabs cover the mail tracking, postal management and address hygiene areas. Address Hygiene includes the ability to view the number of undeliverable addresses and Change-of-Address types in past mailings. For this initial launch, the enhanced reports are available only for the mail owners’ side of SelectSolutions.

“Providing our clients with as much useful information as possible about their mailings presents them with the opportunity to analyze the data and strategically plan for their next projects and campaigns. GrayHair has products to help their current mailings be successful but we are also looking to the future and want our clients to stay productive and competitive in the industry,” says Therese Powers, Vice President of Client Services.

Source:http://www.marketwatch.com/story/grayhair-software-releases-a-dynamic-reporting-engine-to-complement-its-cloud-platform-2012-02-09

Video-Game Retail Sales in U.S. Slid 34% in January, Researcher NPD Says

February 10th, 2012

U.S. retail sales of video-game hardware, software and accessories tumbled 34 percent in January to $750.6 million from a year earlier, researcher NPD Group Inc. said today in an e-mailed statement.

Sales a year ago were $1.14 billion, when the industry benefited from titles such as “Dead Space 2” and “Little Big Planet 2,” NPD reported.
Microsoft Corp. (MSFT)’s Xbox 360 led the console category with sales of 270,000 units, down from 381,000 a year ago, David Dennis, a product manager for the company, said in an interview, citing NPD data.

“We’ve shown that we can deliver new experiences by updating the Xbox experience with new software,” Dennis said. “We’re bringing more value to the 360, we’re bringing more experiences with Kinect and new software. It’s like every year there’s a new Xbox.”

Dennis declined to comment on reports that the Redmond, Washington-based company will introduce a new console in June at the annual E3 video-game industry show.
Retail sales of packaged video games have fallen sharply in the past year as consumers purchase games for play on smartphones and social networks such as Facebook Inc., NPD reported.

The Port Washington, New York-based research firm estimates sales of games through alternative channels accounted for an additional $350 million to $400 million.
Sony Corp. (6758) had “solid results” for the PlayStation 3 in January with retailer promotions such as “Play Days” helping increase sales for the console and its peripherals, said Patrick Seybold, a spokesman, in an e-mailed statement.

The Tokyo-based company plans to begin selling its PlayStation Vita handheld console in the U.S. and Europe on Feb. 22.

Source:http://www.bloomberg.com/news/2012-02-10/video-game-retail-sales-in-u-s-slid-34-in-january-npd-reports.html

BigHand’s hosted digital dictation software for Android dramatically increases billable time at compensation claims specialist Price & Slater

February 10th, 2012

BigHand, the leading voice productivity software vendor in the global legal and professional services sector has today announced that the niche personal injury and medical negligence firm Price & Slater, has dramatically increased billable time without hiring more fee earning staff via BigHand’s hosted digital dictation software. The ability to increase fee-earning capacity whilst minimising costs has resulted in a significant improvement in profitability for the firm.

BigHand’s hosted dictation software, Small Business Edition, has improved mobile productivity as fee earners now instantly submit dictations to their Australia-based admin support from any location via their Android smartphones, improving document turnaround times and client service.

Mark Slater, partner at Price & Slater comments:

“Since implementing BigHand we have experienced a huge increase in the amount of billable work we are able to do. By increasing the hours we spend fee-earning we have dramatically increased our profitability, without increasing the number of fee-earning staff. The costs associated with BigHand’s hosted solution are minimal, and the software is incredibly easy to use.

We are a cloud based firm and do not operate from a dedicated office, so work mainly from home. This hosted solution is the perfect fit for our firm. We dictate from Manchester and our typing service transcribes in Australia. No documents are emailed between us preventing any data protection issues and I can easily see when work has been completed. The software has been a doddle to use, it’s as if a typist is sat next to me.’’

BigHand Small Business Edition is the hosted version of BigHand’s award-winning digital dictation software, specifically designed for law firms with 10 or fewer users wanting to improve productivity. BigHand Small Business Edition is easy to download and enables authors to instantly submit dictations to an assistant via USB connected microphone, BlackBerry, iPhone, iPod Touch, iPad or Android devices.

http://www.theknowlist.com/2012/02/bighand%E2%80%99s-hosted-digital-dictation-software-for-android-dramatically-increases-billable-time-at-compensation-claims-specialist-price-slater/

Source:

Salesforce.com shakes up Standard support plan features

February 10th, 2012

Salesforce.com has made a series of changes to its support services that include the removal of certain features from the Standard tier, but which the company says overall will provide a better experience for customers.

First, phone support for Standard support customers will be now be focused on “severity one” issues, such as if no users can access the system, said Dean Robison, senior vice president for global services, in a video interview posted this week on an official Salesforce.com blog.

Standard plan customers can submit critical issues via phone during regular business hours, with a response time of two business days.

“But if it isn’t critical, the best way to get in touch with us is our Web portal,” Robison said. “And on the Web portal, we will deliver an experience where they log a case, we know what type of category that case is, and what skill that requires.”

That’s going to be better than in the past, where “you hit our phones and you might get somebody who’s not an expert, and it’s not the best service experience in the world,” Robison said. “We want to change that. We want to make sure that when you log a case, you get an expert.”

That’s not to say that Standard support customers can only call if they have a critical issue, just that they’re being encouraged to limit calls to such matters, said Salesforce.com chief operating officer George Hu, in an interview Wednesday.

“What we saw was the opposite issue,” Hu added. “People were taking critical issues and logging them through the portal. If it’s a real critical issue, we want you to pick up the phone and call us.” Still, “I think you could talk to us for any issue,” he said.

Salesforce.com is also “scaling back, or better refining” its developer support capabilities, Robison said in the video interview. Standard support customers will be able to log development bugs and issues with Salesforce.com, he said. “We’ll capture that and get the information back to you when and if we are able to solve and remove that bug.”

Meanwhile, Premier support customers still get a higher level of support, including code troubleshooting. “So it’s a little bit better of a clarification and a differentiation between Standard and Premier,” Robison said.

Thirdly, Salesforce.com is taking the resources it had devoted to its Standard support chat channel and diverting them to the Premier channel, he said. Chat will no longer be an option for Standard support customers.

Finally, Salesforce.com is changing the way password resetting is done. “We used to handle password resets on behalf of all of our customers. What we found is customers were actually relying on us a little too much,” Robison said. “We don’t think that’s a really safe way to go.”

Salesforce.com has developed some “amazing tools” that customers and their IT staffs can use to conduct password resets, he said. “We’re going to be coaching and suggesting that customers do that in the future.”

A “significant” amount of support resources was being spent on password resets, and all customers will be redirected to the self-service tools regardless of their support plans, Hu said.

The support changes went into effect on Feb. 2, according to the blog post.

Along with these changes, however, Salesforce.com’s self-service capabilities are going to dramatically improve, according to Robison.

All customers “can expect to see a better portal experience including localization in numerous languages for our customers around the world,” he said in the blog post. “Ultimately, we look to have one seamless, consolidated post-sale Web experience where all of our vibrant communities, customer forums and support expertise blend together. We believe this will truly give anyone who needs answers and expertise the most efficient and effective experience possible.”

Standard support is included at no charge with all Salesforce.com editions. Premier support costs 15 percent of license list price for Professional and Enterprise Edition users, while a Premier+ tier costs 25 percent of license list for Professional and Enterprise and is included with the Unlimited edition, according to Salesforce.com’s website.

Premier plan users get around-the-clock phone access with a two-hour response time, as well as expanded training resources, according to Salesforce.com’s website. They may also get an assigned support representative if they have enough CRM (customer relationship management) licenses or subscription fees. Premier+ adds in a series of administrative services.

Salesforce.com CEO Marc Benioff has long positioned SaaS (software as a service) as a superior alternative to on-premises software, asserting that it’s easier to deploy and upgrade.

But Benioff has also decried the long-standing practice of annual maintenance payments for on-premises software, which typically run 22 percent of license fees, even calling for “the end of maintenance” in a 2009 internal email that made its way to the media.

It was not clear Wednesday whether Salesforce.com’s decision would generate widespread push-back from customers, as occurred with its recent announcement of an Analytics Edition that originally would have cost users extra money.

Customers complained about the analytics pricing, saying that the functionality was long-needed and should have been included in base subscription fees. Salesforce.com quickly relented and said the features would be rolled into some versions at no additional charge.

Salesforce.com is an “adaptive company” that takes customer feedback seriously, Hu said.

Still, “if you’re a Standard customer, you’re getting great support,” Hu said. Salesforce.com’s own internal surveys find that Standard support receives on average of nine on a scale of 10 from customers, he added.

Source:http://www.cio.com.au/article/414805/salesforce_com_shakes_up_standard_support_plan_features/

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