EMC, VMware, HP and Citrix have come out on top in the latest vendor Customer Choice awards. The new IDC Survey Report, commissioned by Flexera, reveals that organisations form deep-seated opinions about software vendors based on a wide spectrum of criteria — factors that vendors should take note and be aware of as they develop, launch and support their products.
In the enterprise survey, respondents were asked to indicate whether they agree or disagree with a series of statements, as applied to some of the largest commercial software vendors including Adobe, CA, Citrix, EMC, HP, IBM, Microsoft, Oracle, SAP, Salesforce.com, Symantec and VMWare.
These vendors collectively represent almost 50 percent market share — or more than $US200 billion in software spend.
The vendor garnering the most “Strongly Agree” or “Agree” responses won the Customer Choice Award for that particular category.
Likewise, the vendor in each category garnering the most “Strongly Disagree” or “Disagree” responses lost for that category.
EMC won the “easy to work” category after 91 percent of respondents agreed or strongly agreed that EMC was easy to work with.
Oracle scored lowest in this category, with 43 percent of respondents disagreeing or strongly disagreeing.
The survey also asked which vendor’s applications were easy to manage, apply patches, maintain and upgrade with VMware coming out on top with 91 percent of respondents agreeing or strongly agreeing its applications were easy to manage, apply patches, maintain and upgrade. It also came out on top with 93 per cent of respondents agreeing VMware’s applications were easy to understand, manage usage as well as spend.
Oracle scored lowest in this category, with 35 percent of respondents disagreeing or strongly disagreeing.