Mobile Application Testing – 01 Synergy

April 4th, 2012 by Rahul No comments »

01 Synergy offers a complete and comprehensive range of Mobile Application testing services from Unit Testing to User Acceptance Testing. Complexities across handset makers, carriers, locations and operating systems has made building bug-free mobile apps really difficult.

Our areas of expertise include:

  • Requirements Capture and Analysis
  • Test Planning
  • Test case Design
  • Test Execution
  • Defect Tracking & Management
  • Reporting
  • Test Metrics

01 Synergy offers a wide range of Mobile Application testing services, including:

  • Functional Testing
  • Security Testing
  • Load & Performance Testing
  • Localization Testing
  • Usability Testing

Our QA professionals can help you with all your Mobile App testing projects,  including:

  • iOS Application Testing (iPhone, iPad, iPod Touch)
  • Android Application Testing
  • BlackBerry Application Testing
  • Windows Phone 7 Application Testing

01 Synergy is here to help, if you have a need to discuss Mobile application testing, agile testing, do count on us to help. Visit us online at or send us a mail here:

IBM’s New Customer Service Software Can Feel Your Pain

May 27th, 2015 by Amrinder No comments »

Would you care if your customer support representative was a machine rather than a person as long as you knew you were getting the best service? And would you be able to tell the difference?

IBM IBM -1.21% is betting you wouldn’t, on both counts.

The U.S. tech giant’s research lab in Haifa, Israel, is testing new software which it says can recognize the basic emotions of customers typing into a company’s automated online chat services or even tweeting with a company representative. The software is trained on texts from Twitter TWTR -0.25%, chat formats and email, as people express themselves differently in those mediums. In the near future, there are plans to develop the software to include voice calls. It’s an attempt at improving customer support software so that big clients can cut costs on employing human staff.

IBM says the plan is to next month roll out prototypes of the software for some of its customers. Many companies use live chat services on their web sites. The services involve windows that pop up on sites offering a live chat with a representative for support, advice or service.

Often, that representative is a software program, not a human, even though many sites will place a person’s face and name alongside their chat windows.

IBM says its new software adds a layer of emotional analysis on top of existing programs.

“Our goal is to show that we will get at least the same level of customer satisfaction that you have with good, human customer support person,” said Dr. David Konopnicki, who manages the Information Retrieval group for IBM Research in Haifa. Konopnicki’s team in Haifa has been working on these “computerized dialogue agents” for the past year.

The software looks at a variety of data. They include the words typed, their grammatical structure, the context of the conversation, and even metalanguage like pronounced use of exclamation marks (!!!!!!), writing in capital letters, slang like OMG, LOL, and that old standby for really irate digital communicators, WTF, and even emojis. The software then makes inferences on the emotional state of the user. In an instant messaging format, the software registers a change in the speed of typing. If typing speed increases, it could mean the user’s emotional experience is intensifying. Significant pauses between sentences could mean the opposite.

Based on these parameters the computer program will adapt its approach and even its language, and will decide whether it can respond to the customer itself, or whether to escalate the chat to a human.

“Sometimes you have to help people calm down by explaining to them the efforts that you’re going to exert to solve their problem. This includes apologizing to them. We’ve created an agent that is empathetic to humans,” Konopnicki told The Wall Street Journal.

For instance, the smart agent will know that if a user is calling for the third time, this user’s emotional context could be charged. An upset customer could be put through to a higher level support operator, possibly a human, quicker.

“The objective right now is not to fully automate and replace the human but to make the automated system more emotional,” said IBM Global Labs spokesperson Jonathan Batty.

IBM’s work takes existing smart digital assistants, like Apple’s Siri and Microsoft ‘sMSFT -0.66% Cortana, a step forward, in that the latter don’t yet use their users’ vocal intonations and grammar to infer emotions.

That could be next. Microsoft, Google GOOGL -1.44%, Facebook FB -1.50% and others are investing in natural-language recognition and human emotion analysis programs, an increasingly popular and lucrative field of artificial intelligence. Facebook, for example, is teaching its software to analyze speech, facial expressions, body language and social context in images and videos.

IBM’s Konopnicki thinks companies should still be up front with users about whether they’re talking to a human or a machine. “If you’re not happy with the machine we can escalate you to a human,” he said. “If the machine is good enough people will become used to it and it will become natural.”


General Motors: Don’t Touch Your Car’s Software

May 27th, 2015 by Amrinder No comments »

The question, “Who owns your car?” has traditionally had two possible answers: Either you own it, or whoever holds the loan or the lease owns it. But a third possibility has emerged lately: Your car’s manufacturer owns it. Even if you wrote a check for the full price.

The arrival of headlines such as, “GM says you don’t own your car, you just license it,” is something we should’ve seen coming. It’s a predictable result of how U.S. law governs software copyrights, but it has strange implications for car owners. Sorry, we mean car “owners.”
DMCA-Derived Denial

The law at work here, the Digital Millennium Copyright Act of 1998, contains this line: “No person shall circumvent a technological measure that effectively controls access to a work protected under this title.”

That means a company can put a “digital rights management” lock on any software and extinguish the rights of everybody else to tinker with that program. With embedded code running in far more devices than it was in 1998, the DMCA’s anti-circumvention clause is today much more far-reaching than it was when written.

Congress wasn’t completely off its rocker when it enacted the DMCA: The law also requires the Librarian of Congress to, every three years, consider temporarily exempting products from the anti-circumvention rule if their users can prove they’re hurt by the rule.

Read More: 5 Technology Products That Won’t Let You Break the Law

We’re now in the sixth go-round of this triennial proceeding, and one of the most contentious of the 27 proposed exemptions would permit breaking DRM on a car, truck or tractor’s software for “lawful diagnosis and repair” or “aftermarket personalization, modification, or other improvement.”
GM Is Not Amused

General Motors objected to that proposal. Its 24-page public comment argued that “the proposed exemption could introduce safety and security issues,” while GM already provides all the software tools mechanics and owners need to diagnose and fix its vehicles.

But GM wasn’t done there, arguing further that “vehicle owners do not own the vehicle software at issue.”

If you read GM’s filing and the supportive comments of the Alliance of Automobile Manufacturers, you’ll see that neither GM nor its trade group said you don’t own your car, only that you don’t own the software in it. So “GM still owns your car” headlines are wrong. It would not be the first time intellectual-property policy got tangled up in the media.

I don’t even find GM’s basic software-ownership argument crazy, given that I accept similar logic on the MacBook I’m typing this on: I own the computer, but not the operating-system software on it.

The catch is, I had to agree to a software-license agreement when I first powered on this computer. Did you have to do any such thing with your car? Did you sign a software license with all the other dealer paperwork?

“If they haven’t written it down anywhere, then it’s completely bunk,” said Sherwin Siy, Public Knowledge vice president for legal affairs.

GM declined to comment, instead pointing me to the Alliance. Spokesman Daniel Gage sent a Q&A document (item two: “Who owns my car? You do.”) and a statement warning that allowing circumvention of car code invited “serious risks to consumer safety and privacy, and clean air protections.”


HP buys software-defined networking startup ConteXtream

May 27th, 2015 by Amrinder No comments »

HP today announced that it has acquired ConteXtream, a startup selling software-defined networking (SDN) and network-function virtualization (NFV) software.

Terms of the deal weren’t disclosed.

Rather than targeting enterprises, ConteXtream has historically gone after service providers to deploy its software into data centers and centralize management of networks.

In 2013 the startup told Gigaom that it had deployed software for 40 million subscribers of an unnamed U.S. wireless service provider.

Today’s deal follows several acquisitions in the SDN space, including VMware’s Nicira, Cisco’s Embrane and Tail-f, and Oracle’s Corente.

ConteXtream’s investors include Benhamou Global Ventures, Comcast Ventures, Norwest Venture Partners, Gemini Israel Ventures, Sofinnova Ventures, and Verizon Ventures.

ConteXtream started in 2007 and was based in Mountain View, California.

ConteXtream cofounder and chief executive Nachman Shelef will keep leading the team and will report to Saar Gillai, senior vice president and general manager of HP’s network function virtualization unit, according to HP’s statement on the deal.


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