The leader in Orchestrated IT solutions, today announced that Network Products Guide, the industry’s leading technology research and advisory guide, has named Serena Service Manager winner for the 2012 Hot Companies and Best Product Awards in the Service Delivery category.
Network Products Guide’s industry and peer awards are among the premier information technology awards honoring achievements and recognition in every facet of the IT industry. This award win extends the great momentum Serena has seen since introducing its market-changing IT Service Management (ITSM) solution in 2011. In February, Serena was named Pink Elephant’s 2011 Innovation of the Year Award winner with its Serena Service Manager solution, beating out ServiceNow’s ITSM solution.
Serena Service Manager is the only ITSM offering on the market today that leverages a process-based approach. Linking people with process in orchestrated service management, Serena tackles the current challenges around flexibility, visibility and usability inherent in legacy ITSM solutions. Customers cite ease of use, affordability, customized delivered services and quick deployment times as key differentiators over legacy ITSM offerings.
Supporting Quote “We are honored to have Serena Service Manager recognized by the industry once again, this time by Network Products Guide, and named Best IT Product in Service Delivery,” said David Hurwitz, Senior VP of Worldwide Marketing at Serena Software. “We continue to hear from enterprise IT leaders about their dissatisfaction with on-premise ‘ERP-like’ IT service management solutions such as that from ServiceNow. These systems are complex, costly and difficult to customize. Serena Service Manager stands out from others in the field because it is the antithesis of the on-premise ERP approach and can be implemented at one-tenth of the time and cost compared to traditional service management solutions out there.”