Archive for August, 2011

Software Tracking Could Turn Chinese Piracy Into Revenue

August 30th, 2011

China has long been a major hotspot for software piracy. Efforts to track unlicensed software use, however, are giving companies a chance to find the offenders and turn them into customers. Or in some cases, targets for lawsuits.

V.i. Labs, a U.S. firm, helps makers of engineering and design software track the unlicensed use of their products. Pirated software from 12 V.i. Labs clients had a market value of US$1.2 billion in June 2011, half of it in China, said Vic DeMarines, vice president of products for the company.

“China has been a big issue,” DeMarines said. “A lot of companies have written piracy off in China because they don’t think you can do anything about it.”

While the Chinese government is working toward eliminating piracy in the country, weak penalties and a lack of enforcement have led to a high usage of unlicensed software products, according to experts. In 2010, the market value of pirated software in China totalled US$7.7 billion, putting the country second behind the U.S., according to estimates from the Business Software Alliance.

In spite of the challenges, enterprise software makers are better positioned to turn some of those pirated copies into sales, DeMarines said. This is because their products are generally used by larger companies, which are easier to track and can afford to purchase licensed copies of the software.

“We think that’s a better way to reduce piracy overall,” DeMarines said “You need to target the organizations that should have the ability to pay license versus going after individual users or the people who crack the software.”

Even if vendors add security to their products, software pirates need only 30 to 90 days to make unlicensed copies available over the Internet, DeMarines said.

V.i. Labs offers code its clients can integrate with their apps to track usage. Forty of them use V.i. Labs code to track when an installed application shows signs its a pirated copy. The data collected makes a record of what organizations in China are using unlicensed copies across how many different PCs. In Beijing alone, the company has found more than 5,000 different computers using unlicensed CAD software.

Clients have then used the data to reach out to the potential customers, who might not be aware they are using unlicensed software, DeMarines said. In China, most of the pirated software V.i. Labs finds is being used by manufacturers, design companies and universities.

V.i. Labs reports its clients recovering from 10 to 25 percent additional annual license revenue because of the data provided. In China, the most successful cases involve clients targeting firms that have a presence in the U.S. or are already active customers.

But offenders are not willing to pay in all cases, forcing some companies to take legal action.

Xiang Wang is a lawyer with Orrick, Herrington & Sutcliffe, which has been involved with more than a hundred intellectual property rights lawsuits in China. “We try to find the big fish, the companies that can pay or have enough cash to buy the software,” he said. Software tracking helps pinpoint offenders. But finding the additional evidence is more challenging, he said.

In contrast with the U.S., Chinese law has no discovery process, meaning the burden of finding evidence falls largely on the plaintiff. Chinese courts will also not admit evidence obtained from private investigators, Wang said.

Instead, his law firm works by sending private investigators to go undercover and infiltrate companies that are allegedly using unlicensed software. The investigators will then supply whatever information they find to Chinese government regulators, which have the authority to conduct investigative raids. If a raid is conducted against a company, whatever evidence found is then admissible in Chinese courts, Wang said.

But even if a case is won, the penalties are still low for offenders, sometimes only at US$10,000, Wang said. “We have done over 100 cases, but the government has never been willing to shut down a factory because of piracy,” he said. “The government still wants to keep people employed.”

Given the difficulties with China’s legal system, more companies are trying to take their piracy related lawsuits to the U.S., Wang said. A recent case occurred when U.S. based AWR, an electronic design automation software company, filed a lawsuit in California against Chinese telecommunications equipment supplier ZTE and its U.S. subsidiary.

The lawsuit alleged ZTE had used AWR’s software with unauthorized key codes. For evidence, AWR relied on usage records obtained through a “phone home” feature in the software that linked it with AWR’s servers via the Internet.

In June, AWR won a partial summary judgement from the court that held ZTE liable for breaching the license agreements of the software. The two parties have recently settled the case, but the terms of it are confidential, said AWR executive vice president Ted Miracco.

Source:http://www.pcworld.com/businesscenter/article/239022/software_tracking_could_turn_chinese_piracy_into_revenue.html

Cisco Buys Versly, MS Office Collaboration Toolmaker

August 30th, 2011

Cisco is acquiring social document collaboration specialist Versly to make its own collaboration software capabilities instantly available from within Microsoft Office documents.

Versly, which is so far available only as a private beta, provides a collaboration service that users interact with through a Microsoft Office plugin. The plugin adds a sidebar to documents that can be used to post comments and track revisions. Today, this is a stand-alone service, but Cisco said the capability will be integrated into its collaboration software lineup, including Cisco Quad, Cisco Jabber, and Cisco WebEx. For example, users will be able to receive automatic notifications within Cisco Quad when the content of a document has changed. While reviewing a document, they will be able to initiate an instant messaging session through Cisco Jabber or start a webconferencing session through Cisco WebEx.

Cisco is recognizing that even in a Web 2.0 world, desktop software like Microsoft Office is still important. “This is what customers have been asking for,” said Murali Sitaram, VP and general manager of the Cisco Collaboration Software Group. Enterprise customers like what Cisco offers for collaboration but need to reconcile it with their investments in Microsoft Office, Outlook, and Exchange. “They say, ‘tell me how you’re going to integrate these things closer and better,’” he said.

In May, Jive Software acquired OffiSync, which offers a similar ability to add a social collaboration sidebar to Microsoft Office documents. OffiSync supports collaboration through integration with Google Docs, and the same capability is available as part of the Jive platform. Jive has also promised Microsoft Outlook integration to be delivered on the basis of the OffiSync technology.

Giga Om blogger Om Malik suggested Cisco had to be buying Versly for talent, since this “little known collaboration software company” doesn’t seem to have much market presence.

Versly employees are being integrated into Cisco’s collaboration software group. Several members of the team came from BEA Systems, including co-founder Benjamin Renaud, who joined BEA when it acquired WebLogic in 1998. Co-founder Erik Eccles previously worked at Yahoo as one of the business development leaders of its communications and social media products. He held a similar role at JumpCut, a video-sharing startup Yahoo acquired in 2006.

Sitaram said Versly brings a strong team of people to Cisco but is also contributing substantial intellectual property. Beyond adding a collaboration sidebar to Office documents, like OffiSync does, Versly had invested in “fundamentally understanding formatting of the document and how to merge versions and changes, which is something some of these other guys did not have,” he said.

Beyond Office document, the same technology could be applied to collaboration around PDFs and other types of Web documents in the future, he said.

Versly was also on the road to creating an independent cloud service, whereas OffiSync integrates with other collaboration services, Sitaram said. The Versly home page continues to advertise a private beta of the cloud service the company had in development. “There will be opportunities for us to re-look at that in the future–that’s just not what we’re announcing today,” he said.

Raj Gossain, VP of product management for the collaboration group, said Cisco’s primary emphasis will be on integrating the Versly technology into its existing products. “We will leave the private beta going for the next couple of months, primarily to get our own people up and running on the experience, and to continue to get feedback from the current beta customers,” he said.

Cisco will also work with the Versly team to define “new classes of cloud collaboration products,” Gossain said. “We just don’t have any roadmap on that yet.”

Source:http://www.informationweek.com/thebrainyard/news/workgrouping_team_collaboration_workspaces/231600416/cisco-buys-versly-ms-office-collaboration-toolmaker

Big-sized buyouts, newer business models may take Symphony Services past $500 mn

August 30th, 2011

Big-sized buyouts and newer business models are likely to see Symphony Services more than double its revenues but talent retention could be a deterrent, the company’s top executive said.

“The biggest change in software took place last year. How software is delivered and where it is deployed have transformed,” says Sanjay Dhawan, chief executive of offshored product development firm Symphony Services. Pricing in the enterprise tech space is moving away from perpetual licensing to pay-as-youuse while software deployment is shifting from fixed terminals and siloed servers to mobile devices and on the cloud, Dhawan says.

Industry veteran Dhawan, who took over as Symphony’s chief executive exactly an year back, wants the firm to be at the cusp of this change and take its revenues past $500 million by 2014 from $200 million at 2010 end. EMC, Freescale Semiconductor and Google are Symphony’s top clients.

To reach the target, the company has re-drawn the way it deploys software and started a managed services practice. “From 5 to 7% today, software-as-a-service revenues for software firms will grow north of 50% over the next five years,” he says. Managed services is a focus for most software vendors – Symphony’s clients — since it helps them define outcomes and link them to quality issues.

Like managed services, Dhawan says a lot of growth will come from new business models. Firms are now looking to leverage the risk-reward partnership model where vendors are willing to absorb a part of the business model risk, across the product lifecycle.

The other growth route is through acquisitions. Since the plan is to scale up quickly over the next two to three years, Dhawan is looking at some big-ticket buyouts. “We are not looking at fitting in more of the same. Up to this point, we had done ‘tuck-in’ buyouts of firms in the range of $10-30 million. However, the mandate given to me by the board is to acquire tech firms with topline between $100 million and $150 million. There is an opportunity to build a big company in this space,” Dhawan says.

While M&As would help in sharp scale-up, uptick is also seen from the unrealised potential of outsourced software product development – Symphony’s mainstay. Barely 6 to 7% of global R&D spend is outsourced – which could rise to 20% in the next two to three years. IDC says of the $40 billion 2010 market for R&D and product engineering services, the Indian market is only a billion dollar.

Even as he talks growth and acquisitions, Dhawan cautions about an India fatigue among clients. “A few of our clients are talking about nearshoring or onshoring work – or even moving to other locations,” he says. While quality of talent and the quality of work help keeping the job in India, attrition, rising salaries and growing training costs are big challenges staring at Symphony.

“Since we compete with captive development centres of deeppocket software giants, attrition puts a huge pressure on our retention strategy. I feel employees in India need to be more loyal,” laments Dhawan. However, he says Symphony has been able to bring down its attrition level to high teens from the high twenties over the last six months.

Source:http://economictimes.indiatimes.com/tech/ites/big-sized-buyouts-newer-business-models-may-take-symphony-services-past-500-mn/articleshow/9790384.cms

Community pharmacists welcome software change

August 30th, 2011

Changes made by Medtech Global to its prescribing software will help reduce prescription errors and enhance patient safety, says the Pharmacy Guild of New Zealand. Guild Chief Executive, Annabel Young, says the improvements will be evident in the new Release 20 software that Medtech is planning on making available from October this year. Ms Young says the changes have come out of a lengthy consultation between Medtech and pharmacists and she especially wanted to thank Board member, Graeme Blanchard, for his work on this project.

She says the changes signalled by Medtech are the result of the company’s willingness to engage with the community pharmacy sector to improve prescribing safety. “They include some failsafe measures that prevent prescriptions being printed or delivered if they have not been completed accurately. This will save both doctors and pharmacists time and ensure errors are reduced.” Medtech is the largest provider of Practice Management System technology in New Zealand primary healthcare. Its services include prescribing software used by GPs, specialists, dentists and midwives. Some of the changes made include: ? when a new prescription with a zero quantity or an empty dosage is saved, a pop-up screen will be displayed asking the user if they wish to continue ? when a user attempts to print a prescription for a controlled drug, a pop-up screen will be displayed informing the user that controlled drug prescriptions cannot be computer generated ? when a prescription with no instructions is saved, a pop-up screen will be displayed, informing the user that no instructions have been issued for this prescription

“The Guild acknowledges that there is more work to be done but sees the changes as a welcome start,” said Ms Young. ENDS

Source:http://www.voxy.co.nz/health/community-pharmacists-welcome-software-change/5/99848

RouteMatch Software Selected by Georgia DOT for Rural Transit Technologies Contract

August 30th, 2011

The Georgia Department of Transportation (GDOT) has awarded Atlanta-based RouteMatch Software a $1.6 million scheduling and dispatching contract for its transit agencies state-wide.

With RouteMatch’s intelligent transportation systems (ITS) in place, GDOT hopes to help regional rural transit agencies improve operational efficiencies and ridership service by optimizing route scheduling and standardizing reporting across the state. Transit agencies benefitting from the Web-based solutions include small, regional, multi-county and large rural systems.

“Many Georgia residents are challenged with long trips to get to their jobs, medical care and everyday needs, and encounter real difficulties getting between different cities and counties. To achieve our transportation coordination goals, we need to effectively schedule trips across multiple service providers,” said Carol Comer, Acting Intermodal Director of the Georgia Department of Transportation. “We chose RouteMatch because of their collaborative approach and the success of their current mobility management projects in Georgia. RouteMatch’s work with transit agencies of varying sizes and technical infrastructure was also important. We’re happy to have RouteMatch on board.”

Over the past two years, significant jumps in ridership due to rising gas prices, unemployment, and an aging population have spurred the need for greater efficiencies state-wide.

Utilizing RouteMatch’s integrated technology platform, Georgia’s transit agencies will be able to automate scheduling and dispatching, schedule trips while identifying funding source, automate billings for trips, track vehicle capabilities and inventory, and consolidate passenger manifests. In addition, RouteMatch’s technology will enable transit agencies to more easily prepare reports for GDOT and Georgia’s Department of Human Services.

“Being based in Atlanta, we are especially thrilled to be working with the Georgia Department of Transportation with their coordination efforts and helping our state’s agencies enhance service and increase region-wide trips,” said Tim Quinn, Executive Vice President, RouteMatch Software.

“GDOT has been incredibly visionary and inclusive in pulling together multiple stake-holders to pool vehicles, optimize routes, and combine administrative operations. We are proud to partner with them and jump-start the program.”

Source:http://www.marketwatch.com/story/routematch-software-selected-by-georgia-dot-for-rural-transit-technologies-contract-2011-08-29

Arkeia Software Delivers Backup Agent for VMware vSphere 5

August 30th, 2011

Arkeia Software, will demonstrate Arkeia Network Backup v9.0 at VMworld 2011, in Booth #347. VMworld 2011 is being held at The Venetian and The Wynn in Las Vegas, Nevada, August 29 – September 1. Arkeia Software, a leading provider of fast, easy-to-use, and affordable network backup solutions, today announced beta availability of Arkeia Network Backup v9.0 for VMware’s vSphere 5.

Support for vStorage APIs for Data Protection (VADP) for Faster Backups and Recovery

The Arkeia Network Backup Agent for vSphere 5 uses VMware’s latest vStorage APIs for Data Protection (VADP). The agent supports VMware’s Changed Block Tracking (CBT) for fast incremental backups, file-grain restores for fast data recovery, and both vCenter and vApp for flexible management of large vSphere deployments across multiple physical hosts. Learn more at www.arkeia.com/vstorage .

“With Arkeia, customers enjoy a single consolidated data protection solution across both physical and virtual environments,” explains Fred Renard, VP of marketing at Arkeia Software. “Arkeia delivers cutting-edge backup agents for the latest environments from all major virtualization vendors, as well as agents for over 200 physical platforms and hot-backup agents for major applications and databases.”

Arkeia Virtual Appliance for VMware Essentials Bundle

The Arkeia Virtual Appliance (AVA) is a preconfigured, ready-to-deploy backup server available for VMware ESX and ESXi. The Arkeia Virtual Appliance for VMware Essentials bundle delivers a turn-key backup solution combining one AVA with one Arkeia vStorage backup agent for one VMware vSphere 5 host. Bundles with more Arkeia vStorage backup agents are available.

Pricing and Availability

A beta release of Arkeia’s Backup Agent for VMware vSphere 5 is available now. Go to www.arkeia.com/software-downloads . General availability is expected in October, 2011. The Arkeia Backup Agent for vStorage unit price is $1,500. The Arkeia Virtual Appliance price starts at $2,000. The Arkeia Virtual Appliance for VMware Essentials bundles start at $3,000.

About Arkeia Software

Arkeia Software delivers fast, easy-to-use, and affordable solutions for data backup and disaster recovery. The award-winning Arkeia Network Backup Suite is designed for mid-sized organizations and safeguards more than 100,000 networks for 7,000 customers in 70 countries. Arkeia’s integrated solution is ideal for the consolidation of disparate backup products. We protect all major virtual platforms including vSphere, Hyper-V, and XenServer–and over 200 physical platforms including AIX, BSD, HP-UX, Linux, Mac OS, Netware, Solaris, and Windows. Arkeia delivers software and both virtual and hardware appliances, backing up data to disk, tape, and the cloud. We provide bare-metal disaster recovery, LAN/WAN replication of backup sets, and numerous hot backup agents. Arkeia’s unique Progressive Deduplication(TM) technology reduces storage requirements and accelerates backups, especially of virtual environments. Arkeia shipped the industry’s first network backup solution for Linux in 1999 and is headquartered in San Diego, California.

Arkeia and Arkeia Network Backup are trademarks or registered trademarks of Arkeia Software, Inc. All other trademarks or registered trademarks are the properties of their respective owners.

Source:http://www.marketwatch.com/story/arkeia-software-delivers-backup-agent-for-vmware-vsphere-5-2011-08-29

Social Intranet Software Engages Healthcare Workers on the Go

August 30th, 2011

Intranet Connections, provider of an out-of-the-box social intranet software, has been selected by Ontario based healthcare organization York Central Hospital to provide its intranet services to their 2,500 users, providing an effective and accessible communications tool for healthcare workers on the go.

York Central Hospital was looking for intranet software to better organize their internal communications for healthcare professionals that access the intranet from computers across the four wing hospital throughout the day. The main objective of the intranet was to provide a central location for employees to access important company information. They use their intranet to announce their CEO’s message, hospital highlights, healthcare news, media coverage and press releases. Human Resources consolidated their important documents and policies onto the site and are promoting employees to apply for internal jobs within the Job Center application. A Google search widget allows employees to find content on the internet from the intranet home page.

Nelson Cardoso, Corporate Webmaster for York Central Hospital, says, “I appreciate the ability to create sub-sites that enable various departments and areas like fire and emergency and energy awareness to manage their own content. The service and response time needed to be efficient, and we found that in Intranet Connections.”

To prepare for the launch of Intranet Connections, York Central Hospital offered learning sessions, sent weekly engagement emails and advertised the new intranet with promotional posters and articles in the hospital newsletter. York Central Hospital uses Intranet Connections stats software to monitor visits to the site, whose visits have increased substantially in less than three weeks. The ease of using Intranet Connections software has made adding content simple. York Central Hospital allows users to manage their own content in the Physician Resource Center and Medical Affairs area of the intranet.

Source:http://www.marketwatch.com/story/social-intranet-software-engages-healthcare-workers-on-the-go-2011-08-29

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