To provide customized online scheduling and automated virtual call center technology to support its clinic and office scheduling needs, the South Central Public Health District in Twins Falls, ID has selected eMedischedule.com, a provider of online clinic scheduling and medical scheduling technology.
eMedischedule.com’s Web-based scheduling system will be used by South Central Public Health District to book appointments for future public health clinics, including seasonal influenza vaccinations. Patients will also be able to to make appointments through eMedichedule.com’s automated virtual call center, the company’s proprietary integrated voice response appointment system.
Patients are allowed to dial a dedicated local or a toll-free number to request appointments, through eMedischedule.com’s automated phone system. Appointments are updated in real-time in eMedischedule.com’s online system. Through the call center, patients are guided through public health department-defined clinical options such as classifying themselves based on age and various medical conditions. A PIN code, enabling them to manage their appointments and information through the health department’s website or through the virtual call center, will be received by the patients.
In October 2010, the online system is expected to be available to patients of the South Central Public Health District.
“The implementation of the online appointment scheduling system is consistent with our efforts to continuously improve our services to the public through effective use of technology,” Rene LeBlanc, District Health Director for the South Central Public Health District, said.
“With the current technological trend that provides 24/7 access to information, patients are looking for ways to schedule their appointments “during” and “after” office hours. Most patients expect the flexibility and convenience of the 24/7 services,” Taylan Saydar, CEO of eMedischedule.com, said. “eMedischedule.com’s online scheduling software enables patients to schedule their own appointments online, or over the phone via automated virtual call center. eMedischedule.com also provides automated phone and SMS reminders.”
In related news, eMedischedule.com has been selected by the Frederick County Health Department in Frederick, Maryland, to provide customized online scheduling and automated virtual call center technology to support its clinic and office scheduling needs.
Source:http://call-center-services.tmcnet.com/topics/call-center-services/articles/105504-online-scheduling-software-improves-health-services.htm
