Archive for September, 2010

Data virtualization software vs. data warehousing: Qualcomm makes the call

September 30th, 2010

Data virtualization can be a nice alternative to extract, transform, load (ETL) processes and, in some cases, data warehousing, according to one IT professional.

Steven Polaski, the director of IT enterprise architecture for San Diego-based wireless technology giant Qualcomm Inc., has been involved in many successful and ongoing data integration and data warehousing initiatives. But a recent data virtualization software project at Qualcomm emphasized the point that — sometimes — data warehouses simply aren’t necessary.

Moving information into a data warehouse via ETL is the right choice when business intelligence (BI) reporting and other applications require the information they depend on to live in a database, Polaski said.

But there are many times when all an organization needs is a quick, aggregated view of information housed in different systems, such as enterprise resource planning (ERP), customer relationship management (CRM) and other back office applications. In those instances, Polaski explained, a combination of data virtualization and reporting dashboards can get the job done just fine.

“There are target scenarios and target use cases where [data virtualization software] is much more appropriate and much more cost effective than using some of the other tools like data warehousing technology or data integration technology,” he said.

A data virtualization software evaluation

Qualcomm’s IT team has done a large body of work around enterprise data integration. The company also runs several large data warehouses and uses ETL for bulk data movement. Beginning several years ago, however, the company began doing research into different ways to access and present information.

“We had been doing research on data access and data access services — what’s now called data virtualization,” Polaski said. “We wanted to really build out the data virtualization and data access services layers in our architecture.”

The company finally decided to purchase data virtualization software about two years ago, after realizing a need to aggregate on-premise information with content being hosted by CRM provider Salesforce.com.

Qualcomm took a close look at offerings from IBM-Cognos, Oracle Corp. and San Mateo, Calif.-based Composite Software during its quest for the right data virtualization software. The company first looked at ways to leverage Cognos’ framework management offerings, Polaski said. It also looked at Oracle BI Server, technology Oracle acquired from Siebel that, among other things, allows users to connect to different data sources using different protocols.

All of the tools provided similar data virtualization capabilities in that they all created a middleware, or semantic, layer that could pull information from different sources. But Qualcomm eventually chose the Composite Information Server. Polaski said the deciding factor was Composite’s ability to work with a wider variety of systems than the other vendors.

“What Composite did was they [included] the ability for anybody to consume the information, rather than just a proprietary reporting tool,” he said.

Composite’s data virtualization software can access and present data from sources like ERP and CRM systems and Microsoft Excel spreadsheets, to name a few.

“The normal approach would have been to extract all of that data and put it into a data warehouse and try to figure out the Excel spreadsheet in some other way and get that into the data warehouse,” Polaski said. “With Composite, all of those sources plus the Excel spreadsheet are aggregated into a single view, and I can do that quickly and present the data to whoever wants to consume it.”

Currently, Qualcomm is using Composite virtualization software in conjunction with reporting dashboards to access information and create several different kinds of reports for executives, department heads and other business professionals. Polaski says that the reports are usually short-lived, but if users create a valuable report with a longer lifespan, it can always be added to a data warehouse at a later date.

Enhancing Composite’s data access capabilities

Qualcomm — a member of Composite’s customer advisory board — is currently working with the data virtualization software vendor to improve some security aspects of the product in the area of access control. Polaski said the future enhancements will come in handy when, for example, two business units — but not a third — are allowed to see certain information.

“Rather than continually writing specialized views for particular consumers,” he said, “… put the entitlement policies and access controls [directly] on the view that says: ‘For this attribute, anybody who is in QTC and QIS can see it. People in QTL know they cannot see it.’ It’s for that level of control and access in the viewing of the data.”

Polaski said that Qualcomm is also working with Composite to “make their Web services interface a little more robust.”

Source:http://searchdatamanagement.techtarget.com/news/2240022835/Data-virtualization-software-vs-data-warehousing-Qualcomm-makes-the-call

InContact to open office in Manilla

September 30th, 2010

Hosted call center software maker InContact has announced plans to expand its global reach this week, opening an international office in the Philippine capital of Manila. The company, which specializes in cloud based call center solutions, will open the office to support the customer base already in the country. InContact hopes to capitalize on the unbridled growth the country has seen in recent years in drumming up new business . Five new companies have recently signed on with a previous expansion campaign from InContact.

According to the release the Commission on Communications and Information Technology found that “the Philippine market has seen exponential growth over the past few years with 446,000 call center agent seats in 2009, of which approximately 90% handle calls that originate in the United States according to the Contact Center Association of the Philippines (CCAP). The market is projected to grow to $9 billion in 2010. With the rapid growth of the market in the Philippines, the country is perfectly suited as inContact’s gateway to Asia and the first location for its international expansion.”

InContact’s platform incorporates call routing, workforce management and networking software to optimize the performance of a BPO. In a time where low performance reports can easily close an outsourced call center tools like this are invaluable. There cloud based distribution model allows clients to cherry pick software that works for them and upgrade as needed.

The popularity of SaaS customer service software is also expected to increase dramatically in coming years. According to industry analyst firm Gartner (News – Alert), “by 2013, at least 75% of customer service centers will use some form of SaaS application as a part of the contact center solution.” The Ovum (News – Alert) analysis firm has also said, “given the new investment philosophy, a growing number of enterprises are looking towards hosted contact center services to reduce capital outlay and to access a wide range of technology options.”

InContact CEO Paul Jarman said “We are excited to bring our leading edge cloud-based offering to the Philippines to enable customers to operate more efficiently, optimize the cost and quality of every interaction, create new pathways to profit, and ensure ongoing business improvement and growth.”

The company addressed its stateside user base in a recent conference.

This strategic partnership should serve both parties well moving forward.

Source:http://call-center-services.tmcnet.com/topics/call-center-services/articles/105458-incontact-open-office-manilla.htm

TopCoder announces PayPal & Facebook as sponsors of 2010 TopCoder Open

September 30th, 2010

TopCoder®, Inc., the leader in online programming competition, skills assessment and competitive software development platforms, today announced PayPal and Facebook as sponsors of the 2010 TopCoder Open, the world’s foremost competitive computer programming and creative design tournament. The companies join sponsor Yandex and patron NSA in their support of the event which takes place October 11th -14th at the MGM Mirage in Las Vegas.

“We are very pleased to have two of the most recognizable online technology innovators in the world join us with their valued sponsorship of this, our flagship tournament,” said Rob Hughes, president and COO of TopCoder, Inc. “TopCoder is excited to be part of the new generation of businesses that have the power of communities in their DNA.”

Thousands of skilled competitors from around the globe competed online and were reduced to the 82 top performers across multiple tracks. They will now travel from around the world as onsite finalists to the 2010 TopCoder Open and compete for a share of $150,000 in prizes. Programmers and digital creatives will compete in six tracks – Algorithm, Design, Development, Studio, Marathon and Mod Dash for cash prizes and also the chance to demonstrate their programming talents and skills to the world.

TopCoder offers a comprehensive array of outcome-based software competitions 24 x 7 in which real world business solutions are built on time and on budget. For creative work, TopCoder Studio provides a competitive arena for creative skills such as graphic arts, conceptualization and digital design.

Facebook is a social utility that helps people communicate more efficiently with their friends, family and coworkers. The company develops technologies that facilitate the sharing of information through the social graph, the digital mapping of people’s real-world social connections.

PayPal’s service allows members to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. The company’s open payment platform, PayPal X, allows developers to build innovative payment applications on multiple platforms and devices.

Source:http://www.sacbee.com/2010/09/30/3068964/topcoder-announces-paypal-facebook.html

Traders ride the bull in check point software technologies as call volume surges

September 30th, 2010

Shares of Check Point Software Technologies (NASDAQ:CHKP) are trading 0.6% higher today, recently trading at $36.61. The stock has been drifting higher over the past ten trading days and is currently trading in a technical uptrend.
The call volume today was 6,037 contracts, which is 4x the average daily volume of 1,624. Usually high call volume is an indicator that many investors are looking for higher prices in the near future.

SmarTrend is bullish on shares of Check Point Software Technologies and our subscribers were alerted to buy on July 13, 2010 at $32.10. The stock has risen 14% since the alert was issued

Source:http://www.zacks.com/research/get_news.php?id=273l1236

ADP service taps IBM cast iron software

September 30th, 2010

The hardest part of working with the cloud is most often creating connections with on-premise systems. That’s the key reason IBM acquired Cast Iron Systems in May, and it’s why services provider ADP has chosen IBM Cast Iron to connect customers to its ADP Tax Services.

In a deal announced on Wednesday, ADP said it will offer customers of ADP Tax Services the option of using virtualized IBM Cast Iron software to integrate data from their on-premise systems to the service provider’s cloud-based tax filing service.

ADP Tax Services cater to midsize companies with more than 250 employees that process payrolls in house — using midrange ERP and accounting systems — but that prefer to outsource complicated and every-changing tax filings.

ADP customers will download a small-footprint, virtual appliance version of IBM Cast Iron data integration software, running on VMWare or Xen virtual machines. The deployment will include prepackaged templates for common integration patterns between midrange ERP systems and ADP’s cloud services.

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“We can combine this software with support services so our customers don’t have to be involved in data integration activities other than having the virtual software installed on their site,” said Lori Schreiber, general manager and a vice president at ADP Tax and Financial Services.

ADP currently has about 1,300 Tax Service customers, but the vendor hopes it can grow that number by simplifying data integration. Customers currently use custom code or conventional ETL software — an approach that typically takes 18 to 21 weeks to set up, according to ADP. End-to-end integration between ERP systems and ADP’s cloud-based services should take less than 12 weeks using the new IBM Cast Iron-based offering, Schreiber said.

Once installed, the particulars of data integration can be remotely revised to adapt to new tax reporting requirements. As an example, the New-Hire Act implemented as part of the TARP program required changes in tax reporting and, thus, changes in integrations to ADP Tax Services.

“Federal, state and local tax laws change quickly, and this approach will enable ADP to quickly change templates so customer reporting changes on a real-time basis,” said Ken Comee, president and CEO of IBM Cast Iron.

Once installed, the virtual appliance provided by ADP can be used for other integration tasks, Comee said. Additional ADP services as well as enterprise applications, like CRM and call center systems, are among the possibilities. Those end points could be on premises or in the cloud. Cast Iron has longstanding partnerships with Salesforce.com and other software-as-a-service providers, and built its business on on-premise-to-cloud integration.

The IBM Cast Iron data integration software is available immediately through ADP, and the company reports it has several customers already using the software. Costs were not disclosed.

Source:http://www.informationweek.com/news/software/integration/showArticle.jhtml?articleID=227501074&subSection=News

Favorites in on-demand software

September 30th, 2010

WE ARE UPWARDLY REVISING price targets for favored on-demand [enterprise software] names in our coverage universe. While some valuation measures are pressing up against historical peaks, we believe there still remains more room for multiple-expansion for the smaller, faster-growing companies in the group. More importantly, there is growing evidence the on-demand sector is moving out of early-adopter and into a broader adoption phase, which we believe has significant implications for growth and/or profitability. Although this may take some time to prove, until then, pragmatically, we believe group multiples will continue to expand as long as billings growth continues to outstrip revenue growth.

Some measures of valuation are pressing up against historical peaks. From the enterprise value-to-revenue multiple standpoint, the group, at about seven times, has edged past recent historical peaks, while price-to-free cash flow (about 35 times) remains comfortably within the group’s historical range of 20 times to 50 times range. While this is largely due to ongoing group-wide margin expansion, we believe it partially reflects subdued growth relative to historical levels.

For the last several quarters, billings growth on average has outstripped revenue growth, which we view as a very bullish leading indicator. As long as this dynamic remains in effect, we believe the group will likely continue to see multiple-expansion. Conversely, we would likely need to take a more conservative stance should this relationship reverse.

The two more dominant models in the groups Salesforce (ticker: CRM) (rated at Buy) and Concur Technologies (CNQR) (rated at Below Average) appear to have held premium multiples largely due to their unique ability to drive double-digit revenue growth along with ongoing market expansion. In addition, there is evidence to suggest similar companies will be afforded similar multiples once they obtain a free-cash-flow margin of approximately 10%. With this in mind, we are modestly revising our price target for two focus stocks.

SuccessFactors (SFSF) (rated at Buy) remains one of our favorite names. Not only has it emerged as the growth leader in the on-demand space, its acquisition of CubeTree and its leverage to the social collaboration market, has all the makings of a major home run. We estimate that if SuccessFactors is able to capture just 1% of the collaboration market in 2011, it could add an incremental 15% more to billings growth, pushing it close to 40% for the year. In addition, it’s no wonder its multiple has jumped since it crossed the 15% free-cash-flow margin threshold in fourth-quarter 2009. As such, we believe SuccessFactors will continue to trade up to eight times our fiscal 2011 revenue estimate, plus $5 per share in excess cash, which yields a price target of $32 (old $27).

Although it’s not growing quite as fast as SuccessFactors, NetSuite (N) (rated at Buy) produced one on the most impressive all around second-quarter results of the entire on-demand sector, easily beating top, bottom, and billings expectations. More importantly, the company recently disclosed that it was set to expand head count by 150 (on a base of about 1,000), suggesting that billings growth may continue to see further acceleration despite facing more difficult comparisons into fourth-quarter 2010. In addition, although NetSuite has yet to achieve the seemingly magical 10% free-cash-flow margin, we believe the mid-high single digits it has achieved over the last couple of quarters suggests it may be on the cusp of doing just that. Given its elevated growth profile and maturing level of profitability, we are raising our price target to eight times our fiscal 2011 revenue estimate plus about $1.50 in excess cash, yielding a target of $28 (old $20).

Source:http://online.barrons.com/article/SB50001424052970204449104575523981566193858.html?mod=BOL_da_is

Merge Healthcare signs 2 new customers to medical software business

September 30th, 2010

Medical software maker Merge Healthcare Inc. said Thursday it added two new customers to its user group of perioperative solutions.

The company said it added Exempla Saint Joseph Hospital, located in the Denver metropolitan area, and Kalispell Regional Medical Center and The Surgery Center of Northwest Healthcare in Kalispell, Mont. The companies will use Merge’s anesthesia information management system.

Shares of Merge fell 1 cent to $2.85 in afternoon trading.

Source:http://www.canadianbusiness.com/markets/market_news/article.jsp?content=D9IID3KG1

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