Encover Inc., the industry leader in providing enterprise customers with software automation platforms to manage their service business and to maximize the revenue from their entire installed base has successfully launched an end-to-end solution for a leading telecom systems company based in the U.S. This new and efficient use of their contract and installed base information will enable them to drive much higher renewal rates and significantly improve their partner and customer relationships. Going forward their sales teams and business partners will be able to collaborate in real-time and coordinate their efforts by selling service and software support contracts more effectively.
“We are extremely pleased this global telecom leader has selected Encover to implement our best-in-class service contract management solution. Encover’s application suite will enable their inside sales organization and over 2000 of their business partners gain visibility into 100% of their service and software support opportunities in advance of the expiration dates, so they can prioritize their sales execution efforts to maximize revenue and retention. They will be able to focus their resources on segments of the market that are best served by them directly—while supporting the efforts of their partners who now will have the ability to dynamically change quotes that are automatically generated, branded with their logo, and presented to the customer—significantly streamlining their efforts to close more business,” said John Vitalie, Chief Executive Officer of Encover Inc. “This is done through a seamless integration with their ERP and CRM systems that ensures all parties are sharing accurate customer, pricing, and product data for their customers on a global basis. Additionally, they will have the ability to gain timely and accurate insight into each partner’s performance – ultimately improving customer satisfaction.”
