Convergent, a technology solutions provider recognized nationally for its expertise in Microsoft Unified Communications (UC) and voice technology, today announced TimeSweeper, the first in a series of UC-based CEBP applications or GapTools , also announced today. Designed to enhance existing time and billing applications for professional service organizations, TimeSweeper automates the capture of all client communication activity and simplifies the process of creating work reports and invoices.
“In response to a growing customer demand for sophisticated, yet simple and easy-to-use tools for business productivity, we recently expanded our solution set to include packaged software,” explained Khai Tran, CEO of Convergent. “Time Sweeper is the first example in a series of applications that we’ve designed to fill critical ‘gaps’ or needs within the industries we serve.”
Enhances Existing Time Tracking and Billing Software
Designed for service providers such as attorneys, architects, engineers, marketers and other billable contractors, TimeSweeper integrates with existing systems to streamline the time tracking process. Multitasking across several communication channels – phone, email, instant messaging, online meetings and more – while juggling multiple client projects and dealing with interruptions can make the time tracking process very difficult. Staff members are often forced to retrace a week or more of project work and due to the lapse in time and other priorities, billable time will inevitably overlooked and omitted.
“As opposed to focusing only on cost, Convergent’s new TimeSweeper application enables the capture of untapped revenue,” said Steve Erickson, Regional Sales Manager for Microsoft’s Emerging Technologies Unit. “Every email, instant message, online meeting and conference call is automatically swept into the system. Built upon Microsoft’s Communication Server platform (OCS 2007 R2), organizations are able to leverage out-of-the-box applications, at an affordable cost, to reap the benefits of Unified Communications platform and impact their bottom line.”
In addition to automating time capture, TimeSweeper makes it easy for professional service providers such as attorneys, architects, engineers, marketers and consultants to access an accurate and complete view of all billable time. At-a-glance data reports make it easy for management to evaluate and analyze patterns, identify issues and business opportunities. Creating monthly or quarterly work reports and invoices is greatly simplified, reducing staff administrative time while avoiding human errors, delays and missed revenue.
“In considering today’s pace and the multitude of communication vehicles, it’s no wonder service organizations struggle with capturing billable time,” said Doug Splinter, CTO of Convergent. “TimeSweeper is the first UC application of its kind to automate this process and alleviate the burden of time tracking. With an accurate and simplified process, everyone wins – your staff, management team and, of course, the client.”
Source:http://newsblaze.com/story/2010090107104600002.bw/topstory.html
