In this economy, the technology providers that are the most successful are those that offer their customers an opportunity to run their day-to-day business in a more efficient and cost-effective manner.
Parature, a global provider of on-demand customer support software, was recently recognized by Inc. Magazine as one of these companies. In its latest release, the publication ranked Parature 1,460 on its fourth annual report on the nation’s fastest-growing private companies. The company was ranked 99th among software companies.
“Parature has achieved extraordinary growth and we attribute that to the expansive market we serve, delivering innovative products to both a technologically and socially savvy market and the visionary customers we support,” said Parature CEO Tim Davenport.
“To be one of twenty-seven software companies in the Mid Atlantic region to make the list is an outstanding accomplishment, considering the number of successful software companies in this technological corridor and the turbulent economic times,” he added.
Parature will maintain its dynamic growth pattern by continuing to offer companies a customer support software solution that allows them to serve and retain their customers in a more efficient manner, Davenport noted.
The company’s chief product, Parature Customer Service software, incorporates rich knowledge base, customer portal, ticketing and a myriad of other functions into one integrated system.
In related news, the customer support software provider recently announced the launch of Parature for Facebook , which enables companies to directly engage with their customers in yet another fashion.
Through the service, customers can submit tickets, chat with agents and share their experiences about a certain company’s products and services. The new offering gives businesses the opportunity to connect with the next generation of Web-savvy customers.
For more information on how Parature’s solutions can help companies succeed, check out the company’s upcoming webinar on Thursday, Sept. 16 at 2 pm EST. The event will focus on how IGN Entertainment increased its self-service rates to more than 90 percent and resolved over 50 percent of logged tickets with auto-responders utilizing Parature Customer Service software.
Source:http://www.tmcnet.com/channels/customer-support-software/articles/98741-customer-support-software-provider-parature-makes-inc-magazines.htm
