Truckload carrier C.R. England said it aims to improve efficiency by upgrading dispatchers’ computers.
C.R. England, Salt Lake City, has been running a heavily modified version of Innovative Computing Corp.’s dispatch software for more than two decades, said Ron Hall, the company’s director of operations for technology.
ICC’s software has a text-based user interface that sometimes is referred to as a “green screen.” It requires users to enter specific text strings to access different software functions. That functionality essentially has become a barrier to efficiency in the dispatch room, Hall said.
So, to help dispatchers spend less time navigating through text-based menus, C.R. England said it will install a graphics-based dispatch system that runs on the Microsoft Windows operating system.
“We had gotten to the point where the driver manager position was so complex that it really wasn’t a position that people could come in and easily succeed at,” Hall said.
Rolling out the new dispatch software will take “about 18 months,” Hall told Transport Topics.
C.R. England is replacing its custom ICC dispatch software with TMWSuite from TMW Systems, Beachwood, Ohio. In addition, C.R. England will purchase TMW’s maintenance software. TMW also owns ICC.
Source:-http://www.ttnews.com/articles/basetemplate.aspx?storyid=25095
