OAISYS is proud to announce its Tracer professional interaction management solution for call centers has received two awards from Technology Marketing Corporation (TMC) for its innovative advances in contact center and IP telephony communications.
With the first award, TMC has named Tracer as a 2010 TMC Labs Innovation Award winner presented by Customer Interaction Solutions magazine.
Tracer, the industry’s leading call recording and contact center management solution, allows organizations to record calls, conduct live and auto call monitoring, evaluate and rank employee performance and archive calls for later playback and review.
“OAISYS has clearly demonstrated to the staff of TMC Labs that Tracer is truly innovative in the CRM and contact center industries. Tracer has made significant contributions in the advancement of this industry,” said Rich Tehrani, CEO, TMC. “We’re proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year.”
The second award, the 2010 IP Contact Center Technology Pioneer Award, also presented by TMC and Customer Interaction Solutions, recognizes Tracer’s contributions to the advancement and usefulness of Internet Protocol (IP) telephony in the contact center industry.
Tehrani said, “TMC is proud to distinguish OAISYS with an IP Contact Center Technology Pioneer Award. Tracer has been designed with the needs of the contact center market in mind and the potential of IP behind it making it worthy of this prestigious honor.”
He continued, “Technology is the key to the success of any call center, so it is my pleasure to recognize OAISYS for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications,” continued Tehrani.
“Contact centers, both formal and informal, have been a key focus for us since Tracer was first developed,” said OAISYS president Brian Spencer. “The advance of IP telephony in the contact center space has been a major improvement for the industry, and we design our call recording and professional interaction management solutions not only to make the most effective use of the technology but also to increase value for our customers who employ it.”
In the past two years, OAISYS and Tracer have also been named TMC’s Best of Show as the Most Innovative Product, Customer Interaction Solutions magazine’s Product of the Year, and has received the magazine’s award for CRM Excellence.
The award-winning OAISYS product portfolio also includes Talkument®, which is bundled with Tracer in an unlimited user license or available for purchase as a stand-alone application. Talkument personal voice documentation and collaboration software utilizes patent-pending OAISYS Portable Voice Document (PVD™) technology, enabling individual businesspeople to store, organize, play back, annotate and share calls for collaboration and process compliance.
Source:http://www.marketwire.com/press-release/OAISYS-Tracer-Call-Recording-Software-Recognized-With-Multiple-Awards-From-Customer-1311662.htm
