Sometimes it pays to go back to basics. Call center management software provider Knowlagent has written a good white paper recently doing just that for On-Demand.
On-demand, the company says, “is a method of delivering software over the Internet as a service. Requiring only an Internet browser to access, on-demand solutions eliminate complex software and hardware installation and maintenance.”
You might see this as A Good Thing. This model also substitutes a simple subscription-based service relationship for the traditional, installed applications with drawn out deployment schedules and hefty upfront fees. Balance out the subscription fees for the life of the application against the other fees to get a good idea if it’s a value play for your company.
Knowlagent runs over six basic advantages of on-demand:
Rapid implementation and adoption: Initial implementation takes days rather than weeks or months and requires only a basic Internet connection to begin. Benefits are reflected almost immediately. Internet delivery, high usability, and online help and training drive rapid adoption.
Lower upfront costs: Without a need for costly implementation services or software licensing, initial solution fees are less than half those of installed software.
Reduced dependence on IT resources: The SaaS (News – Alert) delivery model eliminates the pressure on your IT department to install, maintain, and support premise-based software.
Lower total cost of ownership: With a minimal technology infrastructure to maintain and reduced need for IT resources, total cost of ownership is 5X – 10X less than installed software. And updates to SaaS products are provided continuously and are easily accessible to customers.
Secure Infrastructure: On-demand applications are delivered through secure data centers that are built intentionally for uninterrupted, protected, and dependable Web-based delivery.
Optimal service levels: Data centers, 24×7x365 technical support, and expert services offer higher performance, faster adoption, and better support and response than most companies can deliver internally, Knowlagent points out.
Source:-http://www.tmcnet.com/channels/call-center-management-software/articles/90466-six-benefits-on-demand-back-basics-with-knowlagent.htm
